On-Site Contract Support (6701)

Fife, Scotland, United Kingdom

12/6/2024

On-Site Contract Support

We have an exciting opportunity working on site for a key customer in Fife to co-ordinate the supply of industrial consumables.

The Role

You will play a pivotal role in ensuring our customers have all the necessary spare parts and consumables, they need to keep their operations running and their people safe. You will develop relationships with relevant stakeholders including engineering managers, procurement managers and facilities managers whilst also identifying and executing opportunities for revenue growth and margin improvement for Cromwell.

The ideal candidate

• Previous Customer Service experience in a customer facing role is essential.
• An understanding or hands on experience of stock management is strongly desirable.
• Strong communication and relationship building skills.
• Excellent computer application skills including Microsoft Office
• Business and interpersonal communication skills
• Ability to work on own initiative coupled with ability to take ownership and resolve issues.
  
  
  

What will you do in a normal day?

• Effectively Source ad-hoc items on request of the customer and provide quotations in line with Service Level Agreements and internal procedures.
• Effectively develop strong working relationships with the customers buying team to identify stock requirements and ensure requests are promptly loaded on the system.
• Work with the buyer and wider customer teams to identify new business opportunities and drive cost saving initiatives.
• Liaise with new and existing suppliers to obtain quotes and ensure that the product specifications are strictly adhered to.
• Ensure we manage stock in line with customer projects and ensure we meet specific requirements.
• Ensure purchase orders are promptly loaded in line with company policy and actively progress orders to maintain delivery accuracy and provide weekly reporting to the customer.
• To ensure invoice queries are addressed promptly to ensure we recognise revenue at the earliest opportunity.
• Proactively build cross functional relationships and collaboration to ensure key business objectives are achieved.
• Generate new code requests and liaise with the relevant teams to ensure the supply of goods.
• Respond to and resolve any customer queries in an effective manner offering advice and escalating where necessary.
  
  
  

What are we looking for?

Experience and Knowledge:

• Previous customer service experience in a customer facing role
• Strong customer relationship management experience
• Demonstrable experience in buying/sourcing role
• Experience within an industrial consumable / industrial supplies environment
  
  
  

Essential Qualifications & Skills:

• Educated to GCSE level
• Experience in supply chain management would be an advantage
• Self-motivated individual with a desire to succeed
• Strong commercial acumen
• Excellent computer application skills including Microsoft Office
  
  
  

What's in it for you?

• Competitive annual leave allowance with annual purchase scheme
• Group Personal Pension
• Company Funded Healthcare Cash Plan
• Yearly company bonus
• Cycle to work scheme
• Commitment to employee development plans
• 24/7 Wellbeing and Employee Support”