Onboarding Team Member (Evenings and Weekends)

Cardiff, Wales, United Kingdom

4/4/2025

Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

About the role:

We are seeking dynamic, customer-focused individuals to join our Onboarding and Account Review team within our evening and weekend space. We enable our customers to manage their money 24 hours a day, 7 days a week. Whenever they need us, we will be there. The ideal candidates will have a keen eye for detail, an awareness of Risks and Controls, and a passion for excellent customer service.

Shifts & Working Arrangements:

Monday - Friday between 5pm - 11pm and 11am - 11pm on Saturdays and Sundays.

• You will work on rotation and have your shifts in advance, as having a work life balance is important!
  
  
  

You will need to be able to commit to training on a full-time basis in the office from 9am - 5.30pm for 6 weeks. Once you have completed your training, you will move to a hybrid way of working, which will include regular evenings in the office each month that are planned in advance.

Responsibilities:

• Ensuring the smooth and timely processing of a high number of new personal and business account applications daily
• Performing the necessary due diligence and investigation to satisfy the account falls within our risk appetite
• Accurately completing KYC/KYB checks
• Cross reference and confirm customer documentation, using both internal and external sources
• Deliver exceptional customer service; via calls, emails and in-app messages
• Understanding and overseeing the identification of high risk applications
• Identifying trends and unusual activity, and reporting where appropriate
• Working to a high standard consistently, meeting strict timeframes
  
  
  

Requirements

• Onboarding experience within a banking environment would be highly desirable
• This role would suit someone with a strong administrative background
• A strong desire to help customers
• Diligence - you understand the importance of doing things right first time
• Inquisitive - the ability to research and make an informed decision
• A demonstrable interest in businesses, through study or work experience, is beneficial
• Ability to balance workload and deal with multiple priorities
• Aptitude to work with a team in a changing environment
  
  
  

Benefits

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day's holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentives refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing
  
  
  

About us:

You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway.We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.