Onsite Technical Support

Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting how employees are at the heart of Version 1.

We’ve been awarded: Innovation Partner of the Year Winner 2023 Oracle EMEA Partner Awards, Global Microsoft Modernising Applications Partner of the Year Award 2023, AWS Collaboration Partner of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023.

As a consultancy and service provider, Version 1 is a digital-first environment, and we do things differently. We’re focused on our core values; using these we’ve seen significant growth across our practices and our Digital, Data and Cloud team is preparing for the next phase of expansion. This creates new opportunities for driven and skilled individuals to join one of the fastest-growing consultancies globally.

Job Description

Reporting directly to our EUC Service Manager, this role will be based on customer premises and aid in the efficient delivery of an End Use Compute service conducting the following responsibilities:

• Customer-facing deskside support
• Ticket management
• Hardware management and maintenance
• Liaising with the remote support teams for detailed investigation and hands-on support
• Trend recognition and highlighting both service and technical issues before impact

Working in the Version 1 Delivery team ultimately gives you the opportunity to shape your career. You’ll benefit from a career plan outlined by the EUC Service Manager and the Head of Modern Workplace, with clear objectives.

Representing Version 1 on the front line, this role is key to both validating the customer’s trust in our relationship and ensuring we deliver a consistently high level of service. You would be the face of Version 1.

This role will require SC and CTC level clearance so you must either hold clearance or be eligible to be cleared to be considered for the role

We are looking for candidates who possess expertise in the following areas:

• Windows 10 \ 11 operating system support
• Laptop imaging technologies including Autopilot
• Hardware troubleshooting and maintenance
• Network Administration
• O365 application support
• Azure AD administration
• Table and mobile device support

Supplementary Skills

• ServiceNow
• ITIL 4
• Flexible working approach

We Are Also Looking For Candidates With:

• Excellent communication, both written and verbal
• The ability to balance customer focus with technical aptitude whilst remaining professional at all times
• Ability to follow and maintain process documentation
• Ability to work to tight timescales
• Experience of being onsite in a busy customer environment

All candidates must be eligible for SC and CTC Clearance

Additional Information

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their well-being, professional growth, and financial stability.

We also offer a range of tech-related benefits, including an innovative Tech Scheme to help keep our team members up-to-date with the latest technology.

We prioritise the health and safety of our employees, providing private medical and life insurance coverage, as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivized certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat.

Our employee-designed Profit Share scheme divides a portion of our company's profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential, offering Pathways Career Development Quarterly, a programme designed to support professional growth.

PLUS, many more exciting benefits… drop us a note to find out more.

Ashley Smith - Talent Acquisition Capability Partner

Ashley.Smith@version1.com