Operational Services Analyst

London, England, United Kingdom

12/6/2024

Job Description

SUMMARY OF ROLE:

To provide centralised support for the underwriting business.

Job Responsibilities

POLO

Assisting with the management of our outsourcing contract, in relation to:

• Risk Capture
• USM processing
• Pre-bind Quality Assurance (PBQA)
• Exposure management
  
  

PROCEDURES

• Reviewing, monitoring, improving, updating of procedures/processes and associated procedures manuals.
  
  

TECHNICAL ASSISTANCE/TRAINING

• Providing technical assistance to teams within Ascot as well as external partners. Providing training on procedures/system to them. Answering queries from them in a timely fashion.
  
  

REPORTS

• Preparation of operation, performance, statistical reports.
  
  

EXCEPTIONS REPORTS

• Reviewing and clearing various exceptions. Continually improving exception reports.
  
  

CREDIT CONTROL/BROKER LEDGER

• Reviewing credit control and broker ledger SLAs. Improving processes and procedures manuals. Liaising with underwriters and brokers in relation to NOCs.
  
  

RISK CAPTURE QC

• Performing Risk Capture quality control. Liaising with Polo and underwriting teams. Improving processes and manuals.
  
  

GAAP

• Reviewing daily movements, liaising with underwriting teams and arranging corrective action where required.
  
  

GAAP WRITE-OFF – SDDs

• Assisting underwriting teams with delaying/reversing GAAP write-offs by amending SDDs in S2000 and publishing the authorisation to do so. Monitoring upcoming GAAP write-offs.
  
  

BROKER LEDGER

• Banking – checking bank accounts, recording new transactions on WIP sheet, allocation and reconciliation of funds - Airco, Ascot Re, Admitted, Admitted II. and Bermuda Healthcare.
  
  

EVENT CODING

• Performing Event Coding QC. Completing end of month report. Liaising with Outward RI team.
  
  

CLAIMS ADMINISTRATION

• Including but not limited to reconciliation of QS documents/bordereaux, review of cash call requests, raising of settlement/payment requests, set up of claims within underwriting systems and creation of Man references, review and notification of large loss identification and notifications and any other necessary claims administration required to be undertaken by the Operational Services team.