Operational & Technical Analyst

Role Title: Operational & Technical Analyst - London

Department: Business Support

Team: Operational and Technical Excellence

Location: London

Type: Permanent

About the Role:

As an Operational & Technical Analyst – London, you will be part of a team of over 13 people supporting over 100 operational team members and 200 underwriters (writing over $1.5BM GWP) across approximately 30 lines of business. The role reports into the Operational & Technical Manager.

An Operational & Technical Analyst is responsible for assisting the Operational & Technical Manger with BAU support, process review and audit activities across the London Open Market & Global product underwriting process. This role is a key part of the integrated business unit and will represent Operations across London open market & global product classes. An Operational & Technical Analyst will partner with team members from Underwriting, Claims, Finance, Actuarial, Business Development, Finance and other parts of Operations to ensure key objectives and business objectives are met. They will work with these teams and the broader London Operations team to assist in developing and delivering business and operational strategies.

About the Department & Team:

We are the Operational and Technical Excellences team who are trying to optimise the London & UK Branch Open Market & Global insurance operational support teams processes and procedures through standardised training, communication, process streamlining, audits and data analysis. We aim to increase efficiency, improve data quality, broaden employee knowledge, and increase stakeholder satisfaction.

Key Responsibilities:

BAU Activities:

• Assist in monitoring all business support new starter information and training packs.
• Assist other team members in providing regular training sessions to cover key processes within the underwriting support teams.
• Review and create team training material as required.
• Support other operational teams when a leaver is advised and train on the regular tasks being fulfilled by the current members of staff. Review existing training material to ensure it is up to date and train a new starter once hired.
• Inform business support management and underwriting teams of any potential backlogs or build-up of work as required.
• Keep business support management and underwriting teams up to date with progress against SLAs and KPIs weekly.
• Prioritise work and gives a good level of attention to detail to ensure team quality and timeliness targets are met.
• Support other operational teams in clearing backlogs of work and finding root cause issues.
• Regularly review reports to analyse any training required by teams and/or individuals.
• Assist with quarterly collation and distribution of the operational QBR pack as required.
• Carry out support activities for the team during requirements gathering, feasibility and operational benefit reviews, documentation creation and UAT testing for change projects affecting the business support teams.
• Assist with triage, analysis and troubleshooting of issues raised.
• Work with other team members to create processes to solve issues going forward as required.
• Work with other team members to design and imbed new operational processes as required.
• Assist with any audit activities as required.

Business Partnering:

• Key member of the Integrated Business Unit – represent Operations with team members from all relevant departments.
• Ensure key stakeholders across relevant teams have a point person for operational matters.
• Ensure all functions are aware of relevant Operations issues, opportunities and changes that could impact performance and strategy.

Change & Continuous Improvement:

• Work with a continuous improvement mindset. Raise tactical and strategic initiatives to make things better.
• Represent London UW Support on change initiatives.
• Support transitions of work to improve processes (i.e. Underwriting to Ops, Onshore Ops to Shared Services).
• Keep abreast of and understand the impact of market processes and initiatives that could impact the business’ operations.
• Work closely with all business support teams to embed small and large change into the underwriting process.

• Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity. LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times. These requirements include the Senior Managers and Certification Regime Conduct Rules ,Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing

Skills and Experience:

• Good level of knowledge of systems and processes within the business support team.
• Experience working to team’s SLAs and KPIs. Demonstrated ability to drive superior results.
• Relevant insurance experience, preferably within the London/ Lloyd’s Market
• Experience with core systems used in the underwriting process
• Excellent analytical and numerical proficiency
• Excellent written and verbal communication skills - exhibiting diplomacy, good judgement, and discretion at all times.
• Excellent influencing and presentation skills, with experience in presenting to and advising management.
• Ability to adapt and produce workable solutions that meets the immediate demands of the situation(s).
• Extensive critical thinking and decision-making skills

About Liberty Specialty Markets (LSM)

Liberty Specialty Markets is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets.

Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:

• Offering a vibrant and inclusive environment and committing to their career development.
• Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment.
• Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals.
• A supportive culture, which includes promoting a healthy work-life balance and working flexibly.

For more information, please follow the links below:

https://www.libertyspecialtymarkets.com/gb-en/careers/working-for-us

https://www.libertyspecialtymarkets.com/gb-en/careers/diversity-inclusion-wellbeing/diversity-and-inclusion