Operations Administrator

Operations Administrator

Based at our Head Office in Whyteleafe, just 15 minutes outside of Croydon and easily commutable from London.

Competitive hybrid working model - 2 days at head office and 3 days working from home, plus flexi core hours.

Our benefits are worth getting excited about… 50% staff discount, colleague social events and a paid day off for your Birthday, to name a few!

We’re looking for an organised and detail orientated Administrator to join our Retail Operations team to provide essential admin support and help ensure the smooth day-to-day operations across the function.

A natural communicator, you’ll build strong relationships with both internal and external stakeholders, acting as a central point for store teams and head office.

Your energy and resourcefulness, and methodical approach will be key in supporting a wide range of responsibilities from co-ordinating store requests and purchase order management to maintaining databases and store communications and engagement activities.

A bit about Ann Summers…

We’re the rule breakers, the boundary pushers, and the game changers. We’ve been disrupting the high street and empowering our customers for over 50 years and doing it flawlessly (if we do say so ourselves). We are the authority in our industry, renowned for our revolutionary toys, gorgeous lingerie and expert advice…but there’s so much more that makes us who we are.

We’re a unique brand that strives to EMPOWER, lives to PUSH BOUNDARIES, gets kicks off MAKING IT HAPPEN and is ALWAYS INCLUSIVE!

What you can expect from the role…

• Raise, post and track Purchase Orders.
• Maintain up-to-date databases, such as store addresses and opening hours.
• Organise the reward and recognition gifting.
• Arrange travel, meal and accommodations when required.
• Support with the collation of the Retail Bulletin.
• Manage shared inboxes and Retail ticketing system, to triage, respond or assign queries. Meeting response times.
• Track and report on Google Reviews, benchmarking performance and identifying areas of improvement.
• Be an active member of the Ann Summers’ social committee, contributing to the shape of our business culture on behalf of the Retail Ops team.
• Uphold the brand’s tone of voice and communication standards in all internal and external interactions.

What we’re looking for from the successful candidate…

• Strong understanding of in-store operations and retail processes.
• Proficient in Microsoft Office, particularly Word and Excel.
• Detail-orientated with excellent written communication skills.
• Collaborative team player who supports and empowers others.
• Highly organised with a methodical and structured approach to work.
• Solutions focused with a practical and results driven mindset.
• Thrives in a fast-paced environment, capable of managing multiple priorities effectively.
• Passionate about the brand and a genuine ambassador of our people values.

At Ann Summers we are proud to continue embracing inclusion, diversity, and equality in our every day, supporting our people to be themselves. We are committed to building teams with a variety of backgrounds, skills, and views.

What’s in it for you?

Being part of the AS family offers some fab benefits, not only is it a great brand to be a part of, but there is so much more, take a look…

• 29 days holidays (including Bank Holidays) and an additional days holiday up to 32 days for each additional year you’re a part of the AS family.
• A paid day off for your Birthday
• Holiday purchase scheme
• Workplace pension scheme
• Company perks scheme
• Retail Trust – wellbeing programme
• Access to our internal L&D platform – Thrive
• 50% staff discount and sample sales
• Colleague social activities
• Eye care vouchers
• Free onsite car park at HO or Season Ticket loan

This is a great opportunity to be a part of a vibrant team, contribute to our brand’s success, and grow your career.

We regret that due to high volumes we are unable to acknowledge every application. All successful candidates will be contacted as soon as possible to discuss the role and their experience further.

Ann Summers complies with all GDPR policies and by responding to this ad your details will be kept on record for a total of 6 months unless expressed otherwise.