Operations & Development Officer
Company
Location
London, England, United Kingdom
Posted At
6/17/2024
Advertise with us by contacting: [email protected]
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with Transport for London. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Description
Salary : £ 32,750 0 - £35,000 plus excellent benefits
Location : Hybrid working (Home and Offices with a 50% split. Note, offices are based in London and Coventry, depending on whichever is closest, however travel between London or Coventry offices may be essential for certain meetings)
Job Purpose
“Our purpose is to keep London working and growing and make life in the city better. Every journey matters to us and we do all we can to make sure the transport network is safe, reliable, and fit for the future. “
Road User Charging lives at the heart of this purpose, whether it is encouraging the change of vehicles on London’s roads to reduce ; harm caused by emissions , the risk of collisions between Heavy Goods Vehicles and vulnerable road users whilst keeping London’s roads moving and enabling reinvest ment of income into public transport services and improvements in London’s roads , everything we do supports TfL’s purpose directly.
Working as part of a team you will contribute to the delivery of world leading solutions and services that will positively impact health and well-being outcomes for Londoners right now and for years to come.
We are looking for people who want to participate in a wide range of projects that deliver changes to the way Road User Charging operates and that su pport TfL’s con tinued ability to fulfil its purpose.
Key Accountabilities
We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair .
CRIME and DISORDER STATEMENT It is a statutory requirement for all departments tin TfL to follow Section 17 of the Crime and Disorder Act 1998 . Section 17 requires authorities to consider the likely affect on crime and disorder and community safety in all that they do, and take action to prevent crime and disorder, substance misuse, anti-social behaviour and behaviour that adversely affects the environment . Tfl has voluntarily been committed to following Section 17 since 2006, but we must all make sure that it is considered in decision making, policies and procedures in the same way that equality and health and safety are.
Application Process
Please apply using your CV and a maximum two-page covering letter.
Think carefully about the skills, knowledge and experience in the advert and cover this in your CV and cover letter. Word format preferred and do not include any photographs or images
The closing date for applications is 23rd June @ 23:59
Benefits
In return for your commitment and expertise , you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:
Customers, Communication and Technology
Job
Administration
Position Type
Full Time
Location : Hybrid working (Home and Offices with a 50% split. Note, offices are based in London and Coventry, depending on whichever is closest, however travel between London or Coventry offices may be essential for certain meetings)
Job Purpose
“Our purpose is to keep London working and growing and make life in the city better. Every journey matters to us and we do all we can to make sure the transport network is safe, reliable, and fit for the future. “
Road User Charging lives at the heart of this purpose, whether it is encouraging the change of vehicles on London’s roads to reduce ; harm caused by emissions , the risk of collisions between Heavy Goods Vehicles and vulnerable road users whilst keeping London’s roads moving and enabling reinvest ment of income into public transport services and improvements in London’s roads , everything we do supports TfL’s purpose directly.
Working as part of a team you will contribute to the delivery of world leading solutions and services that will positively impact health and well-being outcomes for Londoners right now and for years to come.
We are looking for people who want to participate in a wide range of projects that deliver changes to the way Road User Charging operates and that su pport TfL’s con tinued ability to fulfil its purpose.
Key Accountabilities
- Support the delivery of operational transformational activity that drives higher supplier performance, increased customer satisfaction, reduced operating costs or increased income, in line with agreed plans and budgets.
- Support and participate in the commissioning and assurance of RUC initiatives. This includes supporting; the gathering of business requirements , definition of success criteria , identification of resource requirements , delivery planning , management of risks and issues , management of scope change , and the operational implementation of initiatives while ensuring minimal impact on business-as-usual activity.
- Support liaising with and manag ement of the relationship between, RUC and delivery teams across TfL and our suppliers, to ensure all initiatives are delivered to the required operational standards.
- Utilise management information and operational expertise to provide analytical analysis to identify new opportunities to support the delivery of performance and savings targets.
- Support the procurement of new services through the development of requirements and evaluation of bidder responses, making appropriate recommendations and managing the activity required to enable the transition of services into live operation.
- Support development and knowledge sharing of colleagues across the Road User Charging team
- Ad hoc duties and accountabilities as directed by m anagement .
- Knowledge of working within a legal framework including the ability to read and i nterpret legislation and apply this to an operation.
- Knowledge of the delivery of business initiatives that support the development of high value, customer facing large transaction - based contracts .
- Knowledge of delivery processes , including working with internal and external suppliers in a fast - moving environment supporting deliver y on time and to budget with the correct level of performance and service.
- Stakeholder engagement. Ability to work effectively with internal and external stakeholders, to ensure buy-in and s takeholder acceptance, to resolve business conflicts as they occur and identify complex and sensitive transactions and act on them app ropriately . This includes having excellent numerical, oral, and written communication skills, with the ability to work and think accurately in fast moving situations and deliver presentations and complex information to external audiences.
- O rganisational skills and experience, including developed decision making and creative thinking. This includes the ability to think strategically, including the ability to identify excellence in delivery, ensuring customers are satisfied and well served.
- E xperience of supporting the formulation of strategies, policies, plans and budgets that deliver results to agreed targets.
- Experience and success in working with outsourced contracts that deliver customer-focused operational services in a challenging multi-disciplinary environment.
- Experience of supporting the delivery and development of newly commissioned services, by both internal and external service providers, to high performance standards, understanding performance data and supporting the development of operational strategies.
- U nderstanding of the management of high-volume transactional customer contact centres and customer service environments.
We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair .
CRIME and DISORDER STATEMENT It is a statutory requirement for all departments tin TfL to follow Section 17 of the Crime and Disorder Act 1998 . Section 17 requires authorities to consider the likely affect on crime and disorder and community safety in all that they do, and take action to prevent crime and disorder, substance misuse, anti-social behaviour and behaviour that adversely affects the environment . Tfl has voluntarily been committed to following Section 17 since 2006, but we must all make sure that it is considered in decision making, policies and procedures in the same way that equality and health and safety are.
Application Process
Please apply using your CV and a maximum two-page covering letter.
Think carefully about the skills, knowledge and experience in the advert and cover this in your CV and cover letter. Word format preferred and do not include any photographs or images
The closing date for applications is 23rd June @ 23:59
Benefits
In return for your commitment and expertise , you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:
- Final salary pension scheme
- Free travel for you on the TfL network
- A 75% discount on National Rail Season Ticket and interest free loan
- 30 days annual leave plus public and bank holidays
- Private healthcare discounted scheme (optional)
- Tax-efficient cycle-to-work programme
- Retail, health, leisure and travel offers
- Discounted Eurostar travel
Customers, Communication and Technology
Job
Administration
Position Type
Full Time
Advertise with us by contacting: [email protected]
Hunt UK Visa Sponsors
Copyright © 2025