Operations Director

The Liberty, Romford’s premier retail destination, is embarking on an exciting new chapter—and we’re looking for a visionary Operations Director to be a part of it.

About the Role

This is a newly created leadership position, designed to support the Centre Manager at a strategic level while taking ownership of the day-to-day operation of the centre. As Operations Director, you will play a critical role in ensuring operational excellence, enhancing service delivery, and driving continuous improvement across all aspects of facilities management with the customer at the heart of everything you do.

Key Responsibilities

• Deputise for the Centre Manager and play a supporting role through the significant investment projects ongoing at the centre.
• Lead and inspire the inhouse team and contracts teams, cultivating a culture of excellence, ownership, and collaboration.
• Mentor and develop team members, identifying growth opportunities and supporting career progression.
• Optimise operational efficiency, implementing best practices and cost-effective solutions across FM and centre operations.
• Drive health & safety compliance, sustainability initiatives, and contractor management.
• Forge strong relationships with retailers, contractors, and stakeholders, representing The Liberty to the highest standards.

About You

You are a results-driven leader with a strong background in facilities, centre operations or centre management, ideally within a retail or mixed-use environment. You thrive in dynamic environments, are passionate about developing people, and have a keen eye for improving systems and service delivery.

Why apply?

• The opportunity to shape a new strategic role at the heart of The Liberty’s evolution.
• A supportive team culture with autonomy to innovate and lead.
• Competitive salary and benefits.
• A vibrant, high-profile working environment in one of East London’s key retail centres.