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Key objectives & responsibilities as our Operations Executive will include:
- Managing the collection of outstanding payments from clients and insurers
- Handling incoming calls relating to payment queries, outstanding balances, and general account enquiries
- Processing payments and providing clients with accurate account updates
- Handling direct debit queries related to premium finance agreements, including payment failures and disputes
- Liaising with the premium finance company to resolve payment issues and maintain accurate records
- Working with the IBA (Insurance Broking Accounts) team to assist in settling insurer accounts and ensuring accurate reconciliation
- Investigating account discrepancies and resolving payment issues
- Ensuring timely follow-ups on outstanding balances and maintaining strong client relationships
- Track and resolve outstanding insurer payments to support efficient cash flow and reconciliation processes.
- Review and clear pending transactions to ensure timely and accurate financial reporting.
- Supporting process improvements to enhance efficiency in the credit control function
- Ensure all brokerage fees are compliant with internal policies and regulatory guidelines
- Perform regular file checks to confirm documentation is accurate, complete, and up-to-date.
- Maintain contract certainty by verifying that all terms and conditions are clearly defined and agreed upon.
- Monitor the aged debtors list and coordinate with relevant teams to follow up on overdue client payments.
- Evaluate and ensure the fair value of insurance products and complete annual assessments
What We’re Looking For:
- Proven experience in credit control or a similar financial role
- Strong telephone communication skills, with the ability to handle queries professionally and efficiently
- Ability to work collaboratively with internal teams, including the IBA team, to ensure accurate financial settlements
- Excellent problem-solving and negotiation skills
- High attention to detail and ability to work to deadlines
- Proficiency in financial software and Microsoft Excel
- Rewards & Benefits: Join us and enjoy a supportive culture with a range of rewards and benefits, including:
- Competitive salary with annual pay reviews and bonus scheme.
- 28 days annual leave, inclusive of bank holidays
- Auto-enrolment into a generous pension scheme.
- Professional qualification study support.
About Us:
Coversure London East is part of Jensten Group, one of the UK's largest independent broking groups. Launched in February 1997, we've grown organically and through strategic acquisitions, placing over £7m GWP into the market. Join us and become part of a dynamic team committed to delivering insurance distribution excellence.
Why Join Us? At Coversure, we offer a unique blend of scale, ambition, and expertise. We value our people, culture, and entrepreneurial spirit, making us not only a leading independent broking group but one of the most exciting in the industry. If you're passionate about insurance and want to contribute to a fantastic workplace, apply now!
Grow with us and be part of a team dedicated to delivering insurance distribution excellence.
