Operations Manager

Building a sustainable tomorrow

BAM FM is recruiting an Operations Manager (Non-PFI). The Operations Manager is a key leadership role within the Facilities Management division, responsible for overseeing the delivery of high-quality services across a designated regional portfolio of contracts. Reporting to the Head of Operations, this role ensures operational efficiency, financial performance, and continuous improvement while fostering a culture of compliance, safety, and client satisfaction. Seeking a candidate ideally based in the south who will cover from Bedfordshire to all of the south and South West. You will be required to travel across our southern region.

Your missio

nWorking closely with the Head of Operations, the Operations Manager will drive best practices, ensure contractual obligations are met, and support the strategic objectives of the business. This role also requires close collaboration with key internal stakeholders including People, Finance, Technical Assurance, FM Systems, and FM Support Services to align operational delivery with broader business goals

.
Key Responsibilitie

s:
Operational Management & Performan

ce:• Oversee the day-to-day management of a regional portfolio, ensuring contracts operate efficiently and in alignment with business objectiv

es.• Ensure KPIs and SLAs are met or exceeded across all service lin

es.• Identify and implement improvements in service delivery to drive operational efficiency and excellen

ce.• Work collaboratively with internal teams to ensure smooth and effective contract delive

ry.• Financial & Commercial Manageme

nt:• Manage regional contract budgets, ensuring financial targets are met and costs are controll

ed.• Identify and implement cost-saving initiatives and value engineering opportuniti

es.• Monitor debt management and ensure financial compliance within operational tea

ms.Client & Stakeholder Engageme

nt:• Act as the primary point of contact for key clients within the regional portfolio, ensuring strong relationships and high levels of service satisfacti

on.• Work with the Head of Operations and Business Development teams to support contract retention and growth opportuniti

es.• Ensure client requirements and expectations are consistently met and exceed

ed.Safety & Complian

ce:• Ensure full compliance with all relevant health, safety, and environmental regulatio

ns.• Promote and enforce a strong safety culture across all contracts, in line with BAM's ‘Everybody, Safe & Well, Everyd

ay’• Oversee operational risk management, ensuring policies and procedures are followed effective

ly.People Leadership & Developme

nt:• Lead, mentor, and develop a team of Contract Managers, ensuring high levels of engagement and performan

ce.• Foster a high-performing, customer-focused culture within the te

am.• Support talent development, succession planning, and career progression initiativ

es.Continuous Improvement & Best Practic

es:• Identify and drive operational efficiencies and standardisation across contrac

ts.• Support the implementation of innovation and best practices to enhance service delive

ry.• Work collaboratively with key stakeholders to drive improvements and share best practic

es.
Who are we looking

for?• Must possess extensive FM Experie

nce.• Strong commercial acumen, with the ability to devise and manage P&L accou

nts.• Good negotiation skills at a senior le

vel.• Proven track record in operational management in a similar environm

ent.• People management experience within a diverse geographic and business environm

ent.• Ability to interpret and utilise financial and commercial informat

ion.• Excellent people skills &communication ski

lls.• Achieve set standards and operate to performance criteria; for example, health and safety, hygi

ene.• Self-motivated and able to work on own initiative within a team environm

ent.• Experience of implementing processes and service standa

rds.• Experience of working within a fast-paced corporate environm

ent.• Excellent attention to det

ail.• Experience of working with multiple systems and platforms, for example, SharePoint and full Microsoft su

ite.• Experience of working within a fast-paced environment with multiple stakehold

ers.• Able to take a flexible approach to workload and prioritisat

ion.
What’s in it for

you?In addition to an attractive salary we offer a significant benefits package including an electric car or car allowance, contributory pension, BUPA, life assurance, 25 days holiday (plus bank holidays), gym subsidy, BAM social club membership and many more exciting bene

fits.
Your work envir

onmentPeople are at the heart of what we do at BAM. We recognise that creating a diverse and inclusive environment that nurtures our employees and encourages them to bring their best and whole self to work is crucial. We’re on an exciting journey to get us there by recruiting the very best talent to join us regardless of race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteri

stics.
Be you! Join us today, so we can achieve amazing things together and build a sustainable to

morrow.
Who

are we?The art of building is about building for communities; it’s about building f

or life.Where others stop, we go further, leading the way towards a sustainable tomorrow for us and future generations. As an industry leader, we raise

the bar.Our values: sustainable, inclusive, collaborative, reliable and ownership, enable us to achieve our ambitions. Today, tomorrow and ev

ery day.
Our recruitment process, what you need

to know?BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to sup

port you.
Closing date for applications is Wednesday 28t