Operations Manager - Harrods/Bond

The Operations Manager, supports the Store Manager in all the activities related to Store Operations, such as stock management, logistics, cashiers, training coordination, store staff planning and store maintenance.

Job responsibilities

• Store Operations

Maintain constant communication with EMEA Retail Operation Team, Store Management, staff, and vendors to ensure proper operations of the store. Coordinate all the activities related to flagship store operations that is not sales activities. Analyzes the store operation procedures and take an action on possible optimization of the processes. Support the store manager in the organization of the daily morning briefing

• Stock Management

Coordinate the stock team in maintaining accurate and complete inventory of company product, materials, supplies, equipment and tools under his/her control and necessary for efficient job related operations. Review with the stock manager all the logistic and product moving activities and ensure everything is done smoothly. Coordinate the picking in store activities for the e-shop and ensure all the monthly KPIs are match

• Cash Procedures and Cashier Operation Management

Coordinate the cashier’s procedures. Support the training of new process and align the team on new legal rules. Train the casher team in the selling galateo process, ensure there are performing with company luxury standard. Be Brand Ambassador in managing Customer Reclaim and After Sales guidelines

• Store Administration

Coordinate all the activities of the store back office. Ensure the administrative activities are done with the Company Guidelines. Ensure the store routine maintenance activities are done in respect of the Italian law, Travel and expenses management, Uniform and Clothing Management

Profile

• Min. 3-5 years in a managerial role in Operations
• Strong analytical skills
• Strong attention to detail
• Luxury touch
• Solid communication skills