Operations Manager - South West

At Agincare we believe great care starts with great leadership. We're looking for a dynamic and experienced Operations Manager to oversee a portfolio of Care and Nursing Homes across the South West including Somerset, Dorset and Wiltshire.

In this pivotal role, you’ll provide guidance and oversight to our Registered Managers, ensuring safe, person-centred care that meets regulatory standards and exceeds expectations. You'll be instrumental in building strong staff teams, maintaining high-quality service delivery, and fostering excellent relationships with residents, families, and local partners.

This is a unique opportunity to shape services, support teams, and drive innovation in care – all while working with a nationally recognised provider that’s passionate about people.

What You’ll Be Doing

As Operations Manager, you’ll play a vital leadership role in ensuring our care services are consistently safe, responsive, and high-quality. Your responsibilities will include:

• Leading, mentoring, and empowering Registered Managers across multiple Care and Nursing Home sites, ensuring they are supported, motivated, and equipped to lead their teams effectively.
• Maintaining full compliance with all CQC regulations, safeguarding protocols, and statutory obligations, while promoting a strong culture of accountability and continuous improvement.
• Driving recruitment, retention, and workforce development strategies, ensuring each service is adequately staffed with skilled, compassionate individuals who reflect our values and commitment to excellence.
• Managing and resolving escalated concerns, including complaints or safeguarding issues, ensuring outcomes are handled sensitively, promptly, and in line with company policies.
• Championing operational performance, using tools like audits, KPIs, and structured service reviews to monitor quality, identify areas for improvement, and implement positive change that benefits both staff and residents.

This is a hands-on, high-impact role where your leadership will directly shape the experience of those who live and work in our services.

What You’ll Bring

We’re looking for someone with senior leadership experience in the care sector, a strong understanding of regulatory frameworks, and a hands-on approach to team and service development.

If you’re passionate about high standards, strategic in your thinking, and ready to make a lasting impact – we’d love to hear from you.

Why Agincare?

At Agincare, we don’t just offer jobs – we offer careers with meaning. With a supportive culture, national presence, and real room to grow, you’ll be part of a team that’s proud to make a difference.

About Agincare

We’re a family run business that's been caring and supporting people since 1986.

With over 4,500 team members, we’re one of the UK’s largest care providers and are continuing to grow. We have over 100 locations across England including our care & nursing homes, home care branches, extra care schemes, supported living properties and live-in offices.

Agincare are signatories of the Care Leaver Covenant and are committed to supporting care leavers to live independently. We are proud to be able to offer a guaranteed interview to care leavers, or an informal conversation about our career opportunities.

All of our care services are regulated by the Care Quality Commission (CQC).

Equal opportunities are important to us at Agincare and we welcome applications from all.