Operations & Project Analyst

United Trust Bank's Mortgages Division is responsible for the origination and servicing of the Bank’s Residential Mortgage, Second Charge Loan and Buy-To-Let product lines.

The division is looking to hire an Operations & Project Analyst who will provide operational support to customer-facing teams alongside the successful delivery of business projects, usually in relation to the launch of new products or process enhancements and typically involving software development.

This is a hybrid role.

Responsibilities:

• Work with third party providers connected to the mortgage division to ensure strong operational efficiency is achieved.
• Assist with managing and delivery of departmental projects through their lifecycle including initial scoping, user acceptance testing and final deployment.
• Assist with regular reviews of systems to ensure accuracy of output and improving the external and internal customer journey.
• Attend regular meetings with third party system providers.
• Assist with producing and collating reports for relevant committee and project meetings
• Assist with the identification, planning and implementation of new products, processes and procedures.
• Identify opportunities and proactively make recommendations for system development and process improvements.
• Assist with the on-boarding and management of the professional panel including brokers, solicitors and surveyors.
• Assist with monitoring actions arising from reviews completed by control functions, such as Credit, Risk, Compliance and Internal Audit.
• Adhere to internal policy and regulatory requirements – FCA, PRA, AML, Prevention of Financial Crime, Data Protection etc.
• Undertake project and ad-hoc pieces of work at management request.

Skills and Experience sought:

• Minimum of 2 years’ experience working within project based roles, typically as a business or project analyst.
• Experience working with a lending platform built in .Net.
• Experience working with and integrating APIs.
• Experience working for or within the financial services sector would be an advantage, preferably in the Mortgages sector.
• Previous exposure to credit or underwriting, not necessarily mandated.
• Strong Reporting Software skills are essential. Excel, Power BI and/or Google Data Studios would be an advantage.
• Relevant degree education (e.g. Mathematics, Physics, Economics, Computer Science, Information Management, Statistics)
• Experience with cloud-based databases and data warehouses would be useful.
• Experience of project based software

Equal Opportunities

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. During the application process, you will be asked to complete an equality questionnaire on a voluntary basis and any data we collect will be treated confidentially and used for evaluation purposes. This will be for a period of 6 months or longer with your permission. This helps us understand our applicants so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.