Operations Supervisor

Asendia is one of the world’s leading international mail, shipping and distribution organizations, delivering our customers packages, parcels and documents to more than 200 destinations across the globe, we offer a diverse range of ecommerce and mail solutions empowering businesses to grow across-borders. Today we employ over 1,500 people in 16 country offices in Europe, Asia, the USA & Oceania - a global network blended with a local presence.

Air Conveyance Supervisor

In this position, you will be responsible for overseeing the workload of Asendia’s Air Conveyances’ team, to ensure that all tasks are completed to a high standard and in line with the company’s value proposition, assuring a quality service in a healthy work environment.

With the ability to make good decisions, you will ensure that tasks are effectively delegated and handovers are completed at the end of every shift. The successful applicant must be security cleared for an airside pass and be in possession of a valid Level D Certificate. You must also hold a valid forklift licence, a full UK driving licence is preferred but not essential.

Your Tasks

• Coordinate and lead the warehouse team, assigning daily duties and monitoring performance
• Manage transport bookings, including ad-hoc collections, and liaise with drivers and transport providers
• Handle Customs entry processes in line with regulatory requirements
• Communicate with airlines and resolve any delivery or documentation discrepancies
• Ensure all forklift operators are certified, competent, and authorized to operate equipment
• Provide hands-on support on the warehouse floor when operationally required
• Ensure rotational shift pattern is maintained, and that an appropriate handover is carried out at the end of shifts Maintain shift rotation schedules and ensure thorough handovers between shifts
• Operate dispatching systems and Customs software proficiently (full training provided)
• Ensure strict adherence to all CAA security regulations and internal screening procedures, promoting a culture of vigilance and compliance in all security matters

Experience & Demonstrable Skills

• You are honest, reliable and have a strong work ethic
• Have excellent attention to detail and take pride in your work
• You will have a good financial understanding of the business’ activity, excellent English communication skills and are willing to follow manual and computer led tasks
• You have shift flexibility (shifts will include Sundays)
• You constantly look for improvements and have a critical view towards the processes and systems
• Be a team player who is willing to provide cover for other Operations management/supervisory team members when required
• You have good organisational skills, and therefore can manage time effectively to complete workloads and meet deadlines

Our Facts

Our mission is to excel in every interaction with our customers. Our values are trust, friendliness, ease of use and our commitment to sustainability.

Workplace in Heathrow

We offer a modern and fair employment conditions