Hemiko are looking for a operations Support manager to join our growing Operations team. We are looking for someone who has a keen eye for detail and can methodically work through our residential service program across multiple sites, along with driving continuous improvement and developing sound process within our operations department.
As well as looking at the strategical scheduling of HIU services and project delivery, the role will be required to understand the pinch points and identify areas for supporting our growing team of mobile engineers, be this through training, tooling, availability of parts, work instructions.
We are looking for someone who can understand the core drivers of how to effectively deliver our services and deliver improvements to further optimise what we do. An experienced individual who is knowledgeable, reliable and someone who will contribute positively to our safe & supportive working culture.
We appreciate that no one’s circumstances are the same and having the flexibility in working environments work is essential to our wellbeing. If this is significant to you let us know when you apply, and we will discuss how this could work in your role.
Hemiko strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, gender expression, disability, age, trade union activity, marital status, religious belief, sexual orientation, or socioeconomic background.
We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
About Hemiko
Hemiko is a fast-growing innovative business which is looking to invest in and deliver over £1bn of heat network projects in the coming years. We fund, design, build, operate and maintain low carbon district energy networks and building energy systems. This work is for communities, towns, and cities. We work with local authorities, developers, house builders, and property owners.
We are looking to lead on town and city scale decarbonisation. We recognise that the decarbonisation of heating and the built environment is one of the least known and “solution clear” areas - this is where we are focused and where we will be deploying our investment and our resource.
We are an innovative, design and proactive intelligence led company, looking to attract people who think around a problem and past an issue. We want to be at the front end of commercial and technical innovation and are looking for team members to come on that journey.
Some Of Our Current Projects Include
- The design, installation, operating, and funding of a district heating system to serve 3,500 homes in Clapham as part of a major regeneration project.
- The design, installation, and operation of a new city centre wide low carbon district heating system for the City of Cardiff.
- The design, installation, and operation of a ground source heat pump system to provide heating and cooling to a new development of 300 homes a gym and office building in South London.
- The design and installation of a heat network in a rural community in Cambridgeshire to replace oil boilers in 300 homes with centralised low carbon heat generation.
- Developing detailed long-term decarbonisation plans for existing large scale district heating networks to allow them to transition from gas fired CHP led generation to low carbon generation.
Hemiko is absolutely committed to an honest and collaborative approach to all our work, always looking for better ways to do things and avoid the business curses of unnecessary complexity and silos.
We are a young, friendly business in the very rapidly growing low carbon energy sector, which provides significant opportunities for career flexibility and development. We focus on delivering bespoke solutions with positive outcomes for the communities we serve.
The Role
This is a role for someone who is organised and has a keen eye for detail. The role will require careful time management, critical thinking skills and thinking independently about how to effectively deliver multiple projects of varying complexity in parallel. This is for a self-starting personality, the successful candidate will need to be comfortable communicating at all levels, working collaboratively and co-operatively across departments, playing an integral part in executing O&M operations efficiently.
A diligent and empathetic personality is needed to be able to explain and present information appropriately, within the business and to external clients / customers also.
The compact nature of the business and our rapid growth means that the candidate has significant opportunity to develop their career in a friendly environment working with and alongside a broadly experienced team of commercial professionals of varying levels.
Candidate
We are looking for someone who is organised, self-motivated, and positive in their outlook. The company is relatively small but with very fast growth trajectory over the coming 3 years and beyond. The candidate will be able to work as part of a functional operations team and take ownership and fulfil their tasks to a high standard and on time.
The candidate will need to be comfortable leading a team, communicating with peers, as well as external clients and senior management team. They will be personable and a good communicator.
We will want you to join our journey toward a more environmentally and technically responsible and effective way of delivering energy systems, moving away from conventional processes into a more innovative and free-thinking environment. Our business culture promotes this approach with a persistent willingness to listen to new ideas and explore new solutions.
Key Responsibilities
Review contracts and absorb information for specific KPIs of clients and update the wider team to ensure we are providing the service the client requires.
Streamlining pinch points and improving efficiency of HIU service and breakdown delivery.
Liaising with the Operations department, both office-based staff and service engineers to ensure works are being delivered effectively.
Ownership of the residential and plant team training matrix, ensuring all relevant training is in place.
Taking and making calls to and from residents and clients, dealing with complaints and investigating route causes.
Ensure all metering related issues are owned and managed and keep a list of metering issues and ensure the list is acted upon and make data available to the inhouse BI developer to show outstanding issues on a timeline to enable us to efficiently rectify the issues.
Zendesk product owner for the operations department and ensuring records are accurate and relevant for the CS team to review.
Monitoring engineers work order reports and ensuring the data is accurate and relevant to pass onto the client for all work types.
Own the quoting process for all residential related works.
Be responsible for the HIU Service Planning, looking ahead, liaising with clients, ensuring that parts are on site prior to services, critical HIUs are identified and flagged, and work closely with the HIU coordinator to ensure engineers are sent to the required buildings, and carry out post HIU service window report to review success rate, complies reports and sends to client with feedback.
Client reporting and attending client meetings and gathering KPIs for the wider team and passing on the details to the wider team.
Ensure the teams (Procurement, Stores, support staff) are working together effectively to give top-notch support to the Operations teams and oversee the Procurement Officer to ensure parts are ordered on time and manage our suppliers well. For all new units leasing with manufactures to obtain parts lists for the units, to ensure critical spares are supplied with the correct stock levels for 1st time fixes.
Available to assist with working till 18:00 during busy periods to help with workload and assist the on-call managers.
Managing a team of employees within the Operations department and be able to work from the Carlisle office.
Be a team player and help with tasks outside of the remit when the team require assistance.
Knowledge & Experience
- Educated to degree level in a relevant field
- Experience managing multiple projects simultaneously
- Well versed in complex work Scheduling, ideally within a field service / engineering setting
- Strong to advanced analytical skills with Microsoft Excel / Project etc
- Advanced IT literacy skills, ideally with solid experience with CMMS/CAFM.
- Must be able to find advice and solutions for operational queries and provide reliable information
- Must possess strong organisation skills and an eye for detail
- Must possess strong interpersonal skills
- Good verbal and written communications skills in English are essential
- Strong sense of ownership, urgency, and work ethic
- Ability to learn and work in multiple systems simultaneously
- Must possess integrity and trustworthiness towards the company
- Genuine interest in the industry and eagerness to contribute to a developing department
- Be a team player and be willing to step in and assist the wider team during busy periods
Remuneration and Info
- Remuneration: £36,000 - £38,500 (dependant on experience)
- Eligible for a discretionary bonus based on individual and business performance.
- Holidays 25 days a year plus statutory holidays - with an option to purchase, or sell, up to an additional 5 days per annual leave year.
- Full time (37.5hrs) however flexible working is available so please talk to us about potential options that work with you.
- Continuing learning and development opportunities.
- Community volunteering opportunities
- Access to Employee Assistance Programme.
- Private health care scheme available
- Cycle to work scheme
- Pension plan provision.
- Company phone, laptop etc.
Application
To apply, please complete the online application form on BambooHR. However, for an informal chat please contact:
[email protected]
