Oracle Payroll Specialist

Payroll Specialists will provide a first point of contact for specified BPO team customers by:

·      Providing a positive, personal, responsive and efficient service to all of our customers.

·      Providing the fastest route to customer resolution

·      Setting clear expectations and following up on what we say

·      Recognise and respect differing levels of technical knowledge and adjusting our communication style accordingly

·   To maintain customer satisfaction (which will be monitored through customer satisfaction surveys)

Main duties & Responsibilities

-Input and process HR and payroll data in a timely and accurate manner to ensure continual SLA adherence

-Resolve and provide advice and guidance on payroll queries from employees, HMRC and other 3rd parties

-Deal with all customer telephone enquiries in line with SLA

-Ensure confidentiality of customer data is maintained at all times

-Provide scheduled payroll reports

-Support the BPO Manager and BPO Payroll Lead in providing regular service delivery reports and attending customer service review meetings

-Customer advisor on payroll legislation

-To work in line with all payroll processes as per documented manuals

-Document changes to customer process and procedures

-To plan the workload and checklist of the customer for each month payroll and adhoc cycles

-To cover in the absence of the Payroll Lead

-To act as a payroll subject matter expert

-Work with cross departmental teams, both internally and with the customer, to deliver exceptional service

UAT of any system changes

-To highlight continuous improvements to the HR and Payroll processes to drive continual service improvement