Order Coordinator

About Zunoma:

Zunoma are a world leading security printing company based in Eastbourne. We use innovative and technological solutions across several sectors including Government, retail, education, local authorities and financial institutions and offer a range of security print features to combat forgery and counterfeiting.

Zunoma serves customers worldwide and we are proud of our reputation as a responsible, reputable and experienced supplier.

What we Offer:

• Competitive Basic Salary
• Employee benefits including 25 days annual leave, Private Healthcare, Employee Assistance Programme and Cycle to Work Scheme.
• Contribution towards relevant courses/studies after successful probation

Position Overview:

Based at the office in Hampden Park , Eastbourne.

We are looking for an Order Coordinator to join a dedicated friendly and knowledgeable Projects team based in Eastbourne. You will have the opportunity to hone and develop your customer service, project management and analytical skills and play a crucial role in ensuring that customers receive a great experience during the project delivery stage right through to completion. This will include tasks such as:

• Processing Sales Orders – Documenting all sales, ordering and processing of sales orders.
• Manage Orders/Manage Projects – Ensure that internal departments are provided with the relevant and up to date information to ensure customer orders are dealt with effectively and to minimise delays.
• Internal Communication - Keep all stakeholders up to date on the progress of projects, time frames and proactively communicate with all parties to minimise delays.
• Customer Service – Keeping customers up to date regarding their orders and responding to customer queries.
• Estimating – Understand costs and compile estimates and quotes for customers as well as advising on timeframes to complete projects.
• Shipments – Ensuring all domestic and international shipments are completed.
• Troubleshooting – Ensure that any customer concerns are dealt with effectively.
• External Queries - Be the first point of contact for external enquiries.
• Update Systems - Update internal CRM system in a timely manner to ensure information is current and accurate.
• Customer Meetings - Attend where appropriate and participate in internal planning/production meetings.
• Customer Feedback – Proactively obtain customer feedback and make suggestions on improvements to processes and procedures do drive success.

Skills/experience we are looking for:

• Have strong interpersonal and communication skills and can build great relationships with colleagues and customers.
• Have brilliant numeracy and analytical skills.
• Have great attention to detail and are highly organised.
• Think innovatively and who like to make improvements to processes.
• Thrive in a fast-paced environment and have a ‘can do’ attitude.
• Are team players and enjoy getting involved in activities using interpersonal, literacy and numeracy skills.
• Enjoy seeing a task through to completion and are passionate about receiving great customer feedback.

Not essential, but it would be great if you have:

• Experience with producing estimates and quotes (print estimating would be an advantage but is not essential).
• Knowledge of Agile/Lean manufacturing OR have worked in a manufacturing setting An understanding of quality control and complaints processes
• Studied a subject related to Project Management or have undertaken any Project Management qualifications.

This is a role where you can really develop in a range of different skills and pathways, opening doors to further opportunities.