Order Management Analyst

Janes empowers military, government, and defence leaders to act with confidence in an increasingly complex world. Our trusted defence, security, and geopolitical information delivered through seamless digital platforms and system integrations—turns overwhelming data into clear, actionable intelligence and insight. By filling critical information gaps, Janes helps customers analyse threats, accelerate decisions, and stay ahead of emerging challenges

Job purpose:

The order management analyst plays a vital role in both financial operations and the customer experience, working with order management and sales to ensure invoices and outstanding payments are accurate and settled in a timely manner. as a first contact for customers regarding financial queries, we are looking for a confident self-starter who is supremely organised, comfortable working to deadlines and eager to own the process.

How you will contribute at Janes

• Issuing invoices and resolving outstanding payments
• Generating Account Breakdowns and Statements for customers
• Managing Customer Portal Logins and reconciling monthly
• Owning the end-to-end credit and rebill process
• Assisting with audits and checking for discrepancies
• Compiling financial reports as part of the Month End process

The ideal skills and experience for this role are:

• Strong work ethic and organised
• Confident communicator and a people person with excellent customer service skills
• Interest in improving processes and expert problem solver
• Proficient in working with spreadsheets using Microsoft Excel
• Knowledge of Salesforce and NetSuite (desirable but not essential)

Benefits

• 27 days of annual leave
• Healthy half (0.5 day leave every 6 months for wellbeing)
• Leave- study/ volunteer/ reserve forces
• Pension plan (6% employer contribution)
• Private medical insurance – Vitality
• Maternity (100% of basic salary for the first 26 weeks followed by Statutory Maternity Pay)
• Paternity (100% of basic salary for 6 weeks)
• Life cover
• Access to Linkedin Learning
• Access to an on-site gym