Organisational Conduct Manager

Job Title: Organisational Conduct Manager

Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues

Hours: Full time, Permanent

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A bit about us:

At BNP Paribas Personal Finance, we are proud to be part of a global banking group. Our mission is simple: to provide straightforward consumer finance solutions that empower customers to make responsible financial decisions. We partner with some of the UK’s most well-known retailers and brands to help their customers finance purchases in a responsible way.

The Role:

Reporting to the Head of Organisational Conduct, this role is key in the management of Consumer Duty regulations across the entire organisation, will support on all Consumer Duty topics within the first line of defence. This role will work with the wider business areas to ensure consistency and standardisation of all the Consumer Duty topics for the first line of defence area.

Key Responsibilities:

Ensure compliance with the TIC/PIC framework for BNP Paribas Personal Finance regulations and align functional roadmaps with organisational goals.

Collaborate with the Head of Organisational Conduct to standardise operational risk practices across the first line of defence.

Embed and maintain the Consumer Duty framework, ensuring a focus on positive customer outcomes.

Prepare and distribute TIC and Customer Conduct Committee packs, tracking and sharing actions with stakeholders.

Monitor regulatory changes, updating policies and procedures to reflect industry developments.

Support SMCR reviews, operational risk mitigation, and Consumer Duty projects, promoting a strong risk management culture.

Skills & Attributes:

Knowledge of Consumer duty in a FS environment. (Must)

Experience of managing suppliers, stakeholders & outsourced relationships.

Proven track record in managing multi – stakeholder relationships.

Knowledge of Conduct Duty principles in a FS environment.

Great analysis skills

Practical experience of conducting Conduct Risk / Product reviews (Desirable)

What’s in it for you?

Joining BNP Paribas Personal Finance means becoming part of a Top Employer UK dedicated to making a difference to the lives of our customers. Along with a fulfilling career, you'll be able to enjoy a benefits package which you can tailor to your lifestyle and needs, with key highlights including;

Competitive salary and a contributory pension scheme

Access to our Health Cash Plan Scheme

A multi-award-winning flexible benefits platform offering life insurance, private medical insurance, or lifestyle benefits that include discounts on dining, cinema, and days out

The opportunity to buy and sell holidays, giving you even more control over your work-life balance

Could this be you?

Making a positive impact is at the heart of everything we do – whether for our colleagues, customers, partners, or the community. We live by our values: We’re positive, we’re brave, and we own it. We believe a positive attitude and a passion for making things happen matter most. Don’t let confidence hold you back – there’s no such thing as a ‘perfect’ candidate. If you meet 75% of the requirements for this role, we want to hear from you! Whether you're considering a career change or exploring a sector jump, we welcome applicants with transferable skills.

Apply now to express your interest and discover how you can make a meaningful contribution to our dynamic team.

To learn more about careers at BNP Paribas Personal Finance UK, visit our website: https://www.bnpparibas-pf.co.uk/careers.

Equal Opportunities Disclaimer

BNP Paribas Personal Finance promotes equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.