Outbound Telesales Agent
Company
Location
Kingston Upon Hull, England, United Kingdom
Posted At
3/25/2025
Advertise with us by contacting: [email protected]
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Description
Outbound Telesales Agent – Growth Team (Permanent, Full Time)
Are you a natural communicator with a passion for sales? Do you thrive on building relationships and delivering outstanding customer experiences? If so, we want you on our Growth Team!
As an Outbound Telesales Agent, you’ll connect with existing customers, understand their needs, and offer tailored telecommunications solutions to enhance their experience. Your role is key to driving customer retention, upselling, and cross-selling—all while delivering top-notch service and helping customers get the most out of their products.
Salary – Up to £26,000 dependent on experience plus attractive commission
Location – Carr Lane, Hull, with hybrid and remote working opportunities
Advert Closing Date - 8th April 2025
Act fast – seize the opportunity to join KCOM, as we reserve the right to close the vacancy sooner than the published date.
Interview Dates - To be confirmed after advert closing date
Key Responsibilities
KCOM goes beyond broadband—for us it's about community, innovation, and commitment. Since 1904, we've been integral to Hull and East Yorkshire, delivering award-winning broadband services and being at the heart of our region. Join us in expanding our full-fibre network and connect more homes and businesses.
At KCOM, collaboration fuels our innovation, driving us to be the best and keep our customers seamlessly connected. We empower our customers to thrive in the digital age, and we're passionate about making a real difference in their lives.
Why Work with Us
The Power is all Yours
At KCOM, our dedication to our people mirrors our commitment to our customers. Immerse yourself in a workplace that values you as an individual, offering family-friendly policies and adaptable working arrangements.
Engage with us through employee forums, enjoy a wide range of on-site facilities, and a suite of services supporting colleagues from diverse backgrounds. Benefit from an employee assistance program, occupational health support, a variety of online wellbeing tools as well as our personal development learning platform.
Values are not just words for us – they are the foundation of our dynamic workplace. Grow with us, seize opportunities to progress, and unleash your potential in an environment designed to nurture your professional development.
Equal Opportunity Employer
We champion inclusivity for all, celebrating diversity through forums and DEI events. Join KCOM and thrive in a culture that values and nurtures your potential.
We are signed up to the Armed Forces Covenant and Disability Confident Scheme and we support local schools and colleges with mock interviews and careers advice.
No agency applications will be considered for this vacancy at this time.
Are you a natural communicator with a passion for sales? Do you thrive on building relationships and delivering outstanding customer experiences? If so, we want you on our Growth Team!
As an Outbound Telesales Agent, you’ll connect with existing customers, understand their needs, and offer tailored telecommunications solutions to enhance their experience. Your role is key to driving customer retention, upselling, and cross-selling—all while delivering top-notch service and helping customers get the most out of their products.
Salary – Up to £26,000 dependent on experience plus attractive commission
Location – Carr Lane, Hull, with hybrid and remote working opportunities
Advert Closing Date - 8th April 2025
Act fast – seize the opportunity to join KCOM, as we reserve the right to close the vacancy sooner than the published date.
Interview Dates - To be confirmed after advert closing date
Key Responsibilities
- Making outbound calls to existing customers to review their accounts and recommend solutions.
- Promoting upgrades, additional services, and exclusive offers to increase customer value.
- Building strong relationships by providing an engaging and positive customer experience.
- Hitting and exceeding sales targets, KPIs, and quality benchmarks.
- Handling objections confidently using value-based selling techniques.
- Keeping customer records up to date in our CRM system.
- Telesales or outbound calling experience (telecommunications industry is a plus!).
- A track record of hitting sales targets and delivering exceptional service.
- A confident and persuasive communicator who can build instant rapport.
- Strong IT skills, with knowledge of Microsoft Word & Excel.
- A passion for sales, a competitive edge, and a customer-first mindset.
- 28 days holidays plus bank holidays
- Excellent Pension Scheme with generous employer contributions
- Volunteering days
- Life Assurance and Income Protection
- Corporate Discount schemes
- We support hybrid and remote working
- A variety of health, wellbeing and lifestyle benefits to choose from
KCOM goes beyond broadband—for us it's about community, innovation, and commitment. Since 1904, we've been integral to Hull and East Yorkshire, delivering award-winning broadband services and being at the heart of our region. Join us in expanding our full-fibre network and connect more homes and businesses.
At KCOM, collaboration fuels our innovation, driving us to be the best and keep our customers seamlessly connected. We empower our customers to thrive in the digital age, and we're passionate about making a real difference in their lives.
Why Work with Us
The Power is all Yours
At KCOM, our dedication to our people mirrors our commitment to our customers. Immerse yourself in a workplace that values you as an individual, offering family-friendly policies and adaptable working arrangements.
Engage with us through employee forums, enjoy a wide range of on-site facilities, and a suite of services supporting colleagues from diverse backgrounds. Benefit from an employee assistance program, occupational health support, a variety of online wellbeing tools as well as our personal development learning platform.
Values are not just words for us – they are the foundation of our dynamic workplace. Grow with us, seize opportunities to progress, and unleash your potential in an environment designed to nurture your professional development.
Equal Opportunity Employer
We champion inclusivity for all, celebrating diversity through forums and DEI events. Join KCOM and thrive in a culture that values and nurtures your potential.
We are signed up to the Armed Forces Covenant and Disability Confident Scheme and we support local schools and colleges with mock interviews and careers advice.
No agency applications will be considered for this vacancy at this time.
Advertise with us by contacting: [email protected]
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