Job reference 325508
Parcel Automation Manager
£35,294 salary plus 10% annual bonus potential, 25 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates
Permanent, Full time
The role is based out of the Midlands Super Hub (NN6 7GZ), the weekly shift pattern is below:
Tuesday 10:00 - 19:00, Wednesday - Saturday 11:00 - 19:00
As part of Royal Mail’s transformation strategy, we’re building a national network of cutting-edge automated Parcel Hubs. At the heart of this initiative is the Midlands Super Hub—our largest site—processing over 1 million parcels daily and handling 50% of the UK’s mail via road and rail, thanks to our on-site rail platform.
We’re now looking for passionate, driven, and experienced Parcel Automation Manager to join the leadership team at the Midlands Super Hub. In this fast-paced, highly automated environment—with capacity for 60,000 parcels per hour—you’ll play a key role in leading teams, driving performance, and delivering a world-class operation.
About The Role
The Flow Room is the command centre of our automated hub—making real-time, data-driven decisions to ensure optimal parcel flow, system performance, and delivery outcomes across the UK.
As part of the Flow Room Systems team, you’ll:
- Monitor and control automated parcel sorting systems (APSS) and software to meet operational KPIs.
- Coordinate with warehouse and engineering teams to quickly resolve faults and maximise system availability.
- Use tools like WMS, SCADA, CCTV, and C3 Yard to manage parcel and vehicle flow, prevent bottlenecks, and maintain service levels.
- Lead continuous improvement initiatives and collaborate with senior stakeholders.
- Make high-stakes, data-informed decisions under pressure.
About You
To thrive in this role, you’ll bring:
- Experience in a flow/control room or automated logistics environment.
- Strong data analysis and decision-making skills.
- Familiarity with automated parcel sorting systems, and continuous improvement practices.
- Proficiency in Excel and Microsoft tools.
- Clear communication skills—able to explain technical concepts to non-technical audiences.
- A customer-focused mindset and commitment to quality, accuracy, and efficiency
- Resilience, adaptability, and the ability to perform under pressure
Extra Benefits
- Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
- Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
- Supportive and generous company sick pay
- Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
- Available only to perm employees
Next Steps
The next stage of the selection process will be a face to face interview consisting of competency based and role specific questions.
Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.
We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/
Closing Date: Wednesday 25th June. Please note, this advert may close early if the appropriate number of applications has been reached.
