Part Time Nights Receptionist

Manchester, England, United Kingdom

12/16/2024

- Clayton Hotel Manchester Airport

We have a fantastic new vacancy for Part time Nights Receptionist in the excellent Clayton Hotel Manchester Airport.

With 365 bedrooms, 17 Meeting and Events rooms, our vibrant Aviator Bar and Grill Restaurant, this is a 24/7 property where you will never be bored!

This is a great chance for you to join the fastest growing hotel chain in the UK, with multiple new hotels in the pipeline and tons of developmental opportunities and extra benefits for all team members!

For all staff we are offering excellent local benefits and incentive schemes!

Objective of the Role

Reporting to the Night Manager, the Nights Receptionist is the first person that a guest meets on arrival to the Hotel, therefore it is of utmost importance that all staff present a friendly and professional image to our guests at all times.

Key Duties And Responsibilities

• Greet and welcome our guests to the Hotel.
• Register the guests and take payment.
• Answer any queries the guest may have on in house facilities and tourist information.
• Take responsibility for the security of the keys.
• Update all guest information in the computer.
• Take and confirm reservations to our guests.
  
  

The main responsibilities of the role can involve;

• Responsible for smooth and efficient operation of the hotel at night and to ensure the highest level of customer service.
• Guest relations.
• Responsible for overall health & safety at night including fire walks, security checks, and any other relevant health & safety duties e.g. first aid
• Front Office duties including running the night audit report and check-in and check-out of guests.
• Food & Beverage service at night.
• Cleaning the hotel lobby and meeting room area.
• Assist the team to achieve goals in relation to mystery audits, customer comment index, quality evaluations and hotel standards.
• Contribute to the strategic running of the hotel.
  
  

The Ideal Candidate Should Have The Following

• 1 -2 years in a similar night or reception role
• Excellent knowledge of the hotel business
• Previous hospitality experience is essential
• Good computer skills and knowledge of Opera is desirable
• A warm, friendly and approachable personality when dealing with fellow staff and guests.
• The ability to work on their own initiative, as well as being capable of working as part of a team
• Must be fluent in written and spoken English
  
  

About Our Culture

Dalata Hotel Group – Ireland’s largest hotel group has a number of exciting positions on the horizon. As Dalata continues to grow and expand in Ireland and the UK it’s more important than ever to have the right team alongside us, in the near future we will be opening the doors of new hotels creating many jobs and investing millions in the Irish and UK economy.

We lead through our Dalata values of “Our People, Our Fairness, Our Service and Our Individuality”. If you have the right attitude and energy you will have great opportunities to progress within the group. Our company is a place where you can do great things – individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees.

Dalata Hotel Group Plc is an Equal Opportunities Employer.