Part-time Sales Operations Administrator - 12 month FTC (Maternity Cover)

Mitchell & Ness is a brand that symbolises great athletes both current and retired…we win when we are of the game & culture, not just in it. Our entrepreneurial attitudes mean we simplify & go…we are too smart, and our brand assets are too powerful to stall. Agility is critical to the success and growth of our brand. We recognise the need to take what is good and change what isn’t. We’re a brand that’s always on the offensive whilst not forgetting our heritage or fundamentals.

We have a simplified work ethic; we work as a team; we learn as a team and we win as a team – a collaborative approach is an essential part of working day at Mitchell and Ness. Employee engagement is at the forefront of our minds – the team is pivotal.

Role Purpose:

Work alongside the Sales, Purchasing, and Warehouse functions to complete all data administration tasks associated with the fulfilment of customer orders for House Key Accounts.

This role is to support a maternity cover, will be a fixed term contract of 12 months (Part-time 22.5 hours per week)

Role & Responsibility:

• Raise Sales Orders
• Raise quarterly samples for all accounts
• Keeping Customers informed of Order Statuses; cancellations, delays, delivery dates …
• Answer Customer Product Queries
• Manage Key Account Value Added Service (VAS) requirements (PID, PO, D365 PO, Labelling)
• Answer Customer Telephone Queries
• Provide Monthly Sales Reports to KEY Accounts (Orderbooks)
• Raise Return requests
• Attend meetings via teams and in person with Accounts as requested
• Interacts with all levels throughout organisation including employees, customers, and outside vendors

Knowledge & Skills

• Good command of English; most queries are via email
• Good knowledge of Excel (vlookups, pivot tables etc.)
• Organised
• Able to manage own workload and prioritise tasks
• Working from home requires the post holder to have an internet service that can be used to connect to the company servers.

We are an equal opportunity employer and celebrate diversity and inclusivity at Fanatics. Our commitment to inclusion drives us forward every day; across all races, gender, gender identities, age, sexual orientation, religion & spiritual beliefs, neurodiversity, disability and all identities of our people both current and future. If you have any requirement(s) for reasonable accommodations to participate in the job application or interview process, and/or to perform essential job functions, please contact us.