Patient Services Receptionist (Part Time)

Nottingham, England, United Kingdom

1/25/2025

Job Summary

The Patient Services Receptionist will play a crucial role within the multi-professional team at the Rivergreen Medical Centre, providing a professional and efficient reception service. The post holder will be responsible for capturing patient information using the SystmOne system and coordinating its onward transmission to clinical staff. In addition to reception duties, the role will involve administrative support and liaising with senior management.

Main duties of the job

Key Responsibilities Of The Job:

• Reception Duties:
• Provide a welcoming and professional reception service for patients
• Ensure patients are checked in and relevant information is captured accurately using the SystmOne system for onward transmission to the clinical team.
• Have a good understanding of SystmOne
• Manage patient flow in the waiting area, ensuring a calm and organised environment.
• Oversee patients in waiting areas and escalate any concerns
• Maintain standards in patient facing areas.
  
  

Administrative Support:

• Maintain confidentiality and data security in line with organisational policies and GDPR regulations.
  
  

Team Collaboration:

• Work as part of a multi-skilled team including medical, nursing, and support staff to deliver accessible healthcare services.
• Participate in team meetings, contributing to the continuous improvement of patient services.
  
  

About Us

NEMS CBS is a high quality, high performing; not-for-profit organisation which delivers integrated urgent care and urgent primary care services to over 1 million patients. Responsive, adaptable and continually evolving, we have a reputation for delivering locally-tailored, safe, effective and cost-efficient services with high levels of patient satisfaction.

We are committed to investing in our people and have an established programme of learning and development, successfully developing our own Urgent Care Practitioners and Advanced Clinical Practitioners.

NEMS currently operates 3 main services: (1) Integrated Urgent Care across Nottinghamshire serving a patient population of over 1 million, including home visiting, remote consultation and clinical assessment services; (2) Urgent Primary care provision located within the A&E Department at QMC, (3) A 24-hour walk-in urgent primary care service adjacent to Kings Mill Hospital A&E, Mansfield.

NEMS is committed to the NHS Values (as set out in the NHS Constitution March 2015).

NEMS CBS is a registered society under the Co-operative and Community Benefit Societies Act 2014.

Date posted

22 January 2025

Pay scheme

Other

Salary

£12.11 to £24.23 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

U9183-25-0003

Job locations

Rivergreen Medical Centre

106 Southchurch Drive

Nottingham

NG11 8AD

Job Description

Job responsibilities

Job Summary

The Patient Services Receptionist will play a crucial role within the multi-professional team at the Rivergreen Medical Centre, providing a professional and efficient reception service. The post holder will be responsible for capturing patient information using the SystmOne system and coordinating its onward transmission to clinical staff. In addition to reception duties, the role will involve administrative support and liaising with senior management.

Key Relationships

GPs and clinical staff

Shift Leaders

Operational Staff

Driver/Doctor Assistants

NEMS Management Team

Integrated Care System Partners

Key Responsibilities Of The Job:

• Reception Duties:
• Provide a welcoming and professional reception service for patients
• Ensure patients are checked in and relevant information is captured accurately using the SystmOne system for onward transmission to the clinical team.
• Have a good understanding of SystmOne
• Manage patient flow in the waiting area, ensuring a calm and organised environment.
• Oversee patients in waiting areas and escalate any concerns
• Maintain standards in patient facing areas.
  
  

Administrative Support:

• Maintain confidentiality and data security in line with organisational policies and GDPR regulations.
  
  

Team Collaboration:

• Work as part of a multi-skilled team including medical, nursing, and support staff to deliver accessible healthcare services.
• Participate in team meetings, contributing to the continuous improvement of patient services.
  
  

Administrative Support:

Job description Job responsibilities

• Maintain confidentiality and data security in line with organisational policies and GDPR regulations.
  
  

Team Collaboration:

• Work as part of a multi-skilled team including medical, nursing, and support staff to deliver accessible healthcare services.
• Participate in team meetings, contributing to the continuous improvement of patient services.
  
  

Person Specification

Experience Essential

• Previous reception experience
• Experience of working within a healthcare environment
  
  

Qualifications Essential

• Strong communication and interpersonal skills, with a focus on customer service.
• Proficient in the use of computer systems (experience with SystmOne or similar systems is preferred).
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Previous experience in a healthcare setting is desirable, but not essential.
• Organisational and time management skills with the ability to prioritise tasks effectively.
  
  

Desirable

• Previous reception experience
• Experience of working within a healthcare environment
  
  

Person Specification Experience Essential

• Previous reception experience
• Experience of working within a healthcare environment
  
  

Qualifications Essential

• Strong communication and interpersonal skills, with a focus on customer service.
• Proficient in the use of computer systems (experience with SystmOne or similar systems is preferred).
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Previous experience in a healthcare setting is desirable, but not essential.
• Organisational and time management skills with the ability to prioritise tasks effectively.
  
  

Desirable

• Previous reception experience
• Experience of working within a healthcare environment
  
  

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NEMS Community Benefit Services Ltd

Address

Rivergreen Medical Centre

106 Southchurch Drive

Nottingham

NG11 8AD

Employer's website

https://nemscbs.net/ (Opens in a new tab)