People Operations Manager

TO APPLY: Please email recruitment@babelpr.com with your CV and optional covering letter.

To review open positions and full job descriptions please visit https://babelpr.com/workingatbabel/

ABOUT BABEL

Babel is a top independent B2B technology PR and integrated comms agency. We pride ourselves on offering a working environment that supports personal and professional growth, rewards brilliant results and champions great ideas.

Babel is majority owned by its employees via an Employee Ownership Trust (EOT) and is focused on building a sustainable, ethical agency ready for the future; one where people, purpose and planet come before profit. The agency is consistently recognised by the PRCA, the world’s largest PR professional body for achieving the highest continuous professional development in the industry. Operating in a specialist field, as a top independent B2B technology PR and integrated comms agency, the company recognises the importance of learning and development in an evolving market.

We love our clients and we work with UK, US and global technology companies involved in exciting technology transformations, from green tech, cybersecurity and mobile and telecoms, to marketing, advertising, retail, fintech, broadcast, e-commerce and enterprise technologies.

Our services include PR brand strategy and messaging, media relations, content creation, industry analyst relations, organic and paid for digital and social engagement, event management and industry awards, podcasts, bespoke media analysis and media training.

We value and encourage a healthy work-life balance. We do this by closing our office early on Friday, having daily wellbeing breaks, extended lunch breaks, two WFH days a week and reduced working hours for four weeks in the summer, along with a bunch of other flexi-time and remote working perks.

We believe that diversity, equity and inclusion make us a more innovative, creative and vibrant place to work and we are proud of our EDI Committee and our Women in Tech Committee as well as our active journalist networking and social committees! All qualified applicants will receive consideration for employment without regard to age, religion, race, national origin, ethnicity, colour, sex, sexual orientation, gender identity, gender expression, disability status or any other group protected by law.

OVERALL DESCRIPTION – PEOPLE OPERATIONS MANAGER

Working closely with the CEO, COO and SLT, the People Operations Manager will support the day-to-day employee engagement and drive our human resources initiatives that support our growth and culture.

Experience: Candidates will have at least 3.5-4 years of experience in a relevant people operations role.

How to apply: Email recruitment@babelpr.com with your covering email and CV.

THE CORNERSTONES OF BABEL

/         We're committed to delivering outstanding client service and caring for our people and our planet.

/         Our people are always at the heart of Babel. We are committed to building a workplace where our talent can learn, grow and thrive and we value employee diversity. 

/         We love creativity and respectful curiosity; we reward innovative ideas and campaign results.

/         We actively encourage work-life balance. 

/         We are based in central London, and we work flexibly from the office three days a week.

PREFERRED SKILLS TECHNICAL COMPETENCIES

/         Exceptional interpersonal and communication abilities, confidence to host team meetings.

/         Strong administrative, organisational and time management skills.

/         A confident communicator with strong verbal and written communication skills.

/         Strong analytical and strategic planning skills.

/         Ability to build and maintain relationships.

/         Proficiency in data-driven decision-making.

/         Adaptability and flexibility in a dynamic environment.

/         Knowledge of HR management software, adaptable to new systems.

/         Proficiency in Microsoft Office and Google Workspace.

/         Experience with recruitment platforms and assessment tools.

/         Basic data analysis and reporting skills.

THE JOB AND WHAT YOU’LL BE DOING

EMPLOYEE EXPERIENCE AND ENGAGEMENT

/         Create and maintain programs that foster a positive, inclusive workplace culture.

/         Manage employee onboarding and offboarding.

/         Develop employee engagement initiatives, recognition programs, and team-building activities, events, away days and trips abroad.

/         Conduct regular employee satisfaction surveys and implement improvement strategies.

/         Support professional development and career progression opportunities.

/         Draft regular internal communications for the team, including a monthly internal staff newsletter.

TRAINING AND DEVELOPMENT

/         Create comprehensive training and development programs.

/         Design professional development paths for different career levels.

/         Identify skill gaps and develop targeted training interventions.

/         Support mentorship and coaching programs.

PERFORMANCE MANAGEMENT

/         Design and implement performance review processes and management systems.

/         Develop performance evaluation frameworks specific to PR and communications roles.

/         Create performance tracking and feedback mechanisms.

/         Support line managers in conducting effective performance conversations.

HR COMPLIANCE AND ADMINISTRATION

/         Ensure compliance with labour laws, employment regulations, and industry standards.

/         Maintain accurate employee records and documentation.

/         Develop and update HR policies and employee handbooks.

/         Manage employee relations and conflict resolution.

/         Liaison with IT to support seamless experience for employees.

TALENT ACQUISITION AND RECRUITMENT

/         Design and execute full-cycle recruitment strategies tailored to PR and communications roles.

/         Regularly review our recruitment processes (including recruitment policy), including job description creation, candidate sourcing, interviewing and onboarding.

/         Maintain positive relationships with recruiters.

TEAM HEALTH

/         Be an integral team player and ambassador, supporting other team members and driving positive outcomes, with the combination of being a doer as well as a leader.

/         Support with external and internal communications.

/         Demonstrate enthusiasm when working with employees.

BUSINESS GROWTH

/         Collaborate with senior leadership team to align HR strategies with business objectives.

/         Build and maintain relationships with professional networks, universities, and recruitment agencies.

/         Assist with ad hoc client tasks which may include purchasing gifts, reviewing employee time sheets.

UPHOLDING OUR CULTURE AND VALUES

/         We're committed to delivering outstanding client service and caring for our people and our planet.

/         Babel’s culture is defined by our three key values: quality, collaboration and compassion. 

/         We always strive for high-quality work in everything that we do – it’s what we’re known for. We deliver above and beyond for clients but we always have fun doing it.

/         We are a highly collaborative team that works together to overcome challenges and meet our objectives. Every employee is supported by a line manager and mentor who will work with you to help you achieve growth. 

/         We are compassionate towards everyone we work with, including colleagues, clients and partners, aware of the different needs of others and being non-judgmental to the viewpoints of others.

/         We believe that diversity, equity and inclusion make us a more innovative, creative and vibrant place to work. All team members and new applicants will receive consideration for employment and promotion without regard to age, religion, race, national origin, ethnicity, colour, sex, sexual orientation, gender identity, gender expression, disability status or any other group protected by law.

/         Supporting our goals to make a positive impact on our working world and the world around us. Be an advocate of ESG (Environmental, Social and Governance), our EDI Accreditation and our B Corp journey.

/         Highly supportive of the company’s social and environmental, HR, financial and operational responsibilities and go that extra mile to respect our clients, suppliers and how we treat our planet. All employees are committed to adhering to the company’s e-waste and home working procedures.

SALARY, BENEFITS AND CAREER ADVANCEMENT

/         The salary for the People Operations Manager position is £30,000-45,000+ a 5% performance bonus after successful completion of a six-month probationary period.

/         Pension after three months. New joiners are eligible for our bonus scheme after the successful completion of a six-month probationary period. In addition, after your probationary period you are eligible for an interest-free season ticket travel loan, our cycle to work scheme, free eye tests and the influenza vaccine.

/         Other benefits include a duvet day, loyalty days, a paid sabbatical, reduced working hours during the summer, the opportunity to work from abroad and much more.

/         New business and recruitment bonuses are also available.

LOCATION AND OFFICE/HOME WORKING

/         Our office is located in central London. Local tube stations include Oxford Circus, Great Portland Street, Regent’s Park, Goodge Street and Warren Street.

/         For the first four weeks new joiners are required to work from the office four days a week for training purposes (and one day working from home).

/         After four weeks, new joiners can work three days in the office and two days at home.