Performance and Improvement Manager
Company
Location
Manchester, England, United Kingdom
Posted At
12/13/2024
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Description
Job Description
United Utilities have awarded Costain a Managed Service Provider (MSP) Framework contract. Under the contract Costain provide the overall management and delivery of United Utilities’ larger-scale water and wastewater asset maintenance activities across the entirety of its network, including 96 water treatment and 575 wastewater treatment sites, which serves over six million people in the Northwest of England. This long-term contract currently runs to May 2026 with a provision to extend to 2029
The day-to-day location of the role can be flexible to meet the needs of the team and client, but with an expectation that there will be presence in the Manchester or UU Warrington office 2-3 days per week to ensure connection and engagement with the MSP team and UU client stakeholders which is key in a fast paced, customer centric, service environment.
The Performance & Improvement manager is a critical part of the MSP team, leading continuous improvement, process evaluation and optimisation to enable high performance from the overall Framework team. The role requires strategic thinking to deliver the long-term goals of the Framework and ensure effective delivery from all elements of the performance & improvement team.
The MSP Framework is a dynamic contract with evolving requirements aligned with the customer needs.
The success of the role requires full integration with the service operation, our operational & customer stakeholder teams and a great understanding of the service provision and needs of the customer.
This enables an exciting opportunity to drive and lead important improvement activities which support the Framework to deliver a continually improving, excellent service.
Responsibilities
Essential
QUALIFICATIONS
Costain helps to improve people’s lives with integrated, leading edge, smart infrastructure solutions across the UK’s energy, water, transportation and defence markets. We help our clients improve their business performance by increasing capacity, improving customer service, safeguarding security, enhancing resilience, decarbonising and delivering increased efficiency. Our vision is to be the UK’s leading smart infrastructure solutions company. We will achieve this by focusing on blue chip clients whose major spending plans are underpinned by strategic national needs, regulatory commitments, legislation or essential performance requirements. We offer our clients leading edge solutions that are digitally optimised through the following five services which cover the whole lifecycle of their assets: future-shaping strategic consultancy; consultancy and advisory; digital technology solutions; asset optimisation and complex programme delivery. Our culture and values underpin everything we do.
United Utilities have awarded Costain a Managed Service Provider (MSP) Framework contract. Under the contract Costain provide the overall management and delivery of United Utilities’ larger-scale water and wastewater asset maintenance activities across the entirety of its network, including 96 water treatment and 575 wastewater treatment sites, which serves over six million people in the Northwest of England. This long-term contract currently runs to May 2026 with a provision to extend to 2029
The day-to-day location of the role can be flexible to meet the needs of the team and client, but with an expectation that there will be presence in the Manchester or UU Warrington office 2-3 days per week to ensure connection and engagement with the MSP team and UU client stakeholders which is key in a fast paced, customer centric, service environment.
The Performance & Improvement manager is a critical part of the MSP team, leading continuous improvement, process evaluation and optimisation to enable high performance from the overall Framework team. The role requires strategic thinking to deliver the long-term goals of the Framework and ensure effective delivery from all elements of the performance & improvement team.
The MSP Framework is a dynamic contract with evolving requirements aligned with the customer needs.
The success of the role requires full integration with the service operation, our operational & customer stakeholder teams and a great understanding of the service provision and needs of the customer.
This enables an exciting opportunity to drive and lead important improvement activities which support the Framework to deliver a continually improving, excellent service.
Responsibilities
- Lead transformation and improvement activities for the MSP to drive improved performance and efficiency across all elements of the framework service
- Lead digital implementation and improvement for the MSP including reporting and insights for project portfolio management
- Lead systems management, implementation, & improvement of the MSP systems as follows:
- SPP – MSP Project Management System
- Dynamics
- Power BI reporting
- SharePoint
- Commercial systems and automations
- Develop and report contractual KPIs for the framework including performance management of project teams to ensure best KPI performance
- Lead and coordinate MSP client and internal Costain reporting, including but not limited to MSP Service Review, MSP WLT Performance Review
Essential
QUALIFICATIONS
- Strong team leadership & line management experience
- Strategic thinking and continuous improvement mindset
- Digital mindset and experience of integrating digital solutions
- Self-driven activity setting and proactive oversight and problem solving
- Experience in lean/six sigma, process review & efficiencies
- Construction/Project Management operational background or understanding/experience
- Good understanding of quality management systems and audit requirements
- Degree level qualified or equivalent in a construction/project management related discipline
Costain helps to improve people’s lives with integrated, leading edge, smart infrastructure solutions across the UK’s energy, water, transportation and defence markets. We help our clients improve their business performance by increasing capacity, improving customer service, safeguarding security, enhancing resilience, decarbonising and delivering increased efficiency. Our vision is to be the UK’s leading smart infrastructure solutions company. We will achieve this by focusing on blue chip clients whose major spending plans are underpinned by strategic national needs, regulatory commitments, legislation or essential performance requirements. We offer our clients leading edge solutions that are digitally optimised through the following five services which cover the whole lifecycle of their assets: future-shaping strategic consultancy; consultancy and advisory; digital technology solutions; asset optimisation and complex programme delivery. Our culture and values underpin everything we do.
Advertise with us.
Please contact: hello@huntukvisasponsors.com
Please contact: hello@huntukvisasponsors.com
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