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Location: Paisley, Renfrewshire NO HOME WORKING, OFFICE BASED ONLY.
Type: Permanent, Mobile Working
Rate: Between £24,500.00 and £30,000.00 p/a DOE
Pension: Government Stakeholder)
Description:
We are an extremely fast-paced, 24/7 Multi-Trade contracting company based in our hometown of Paisley (no remote working). We operate mostly in the public sector within Social Housing, i.e. for Housing Associations and Councils.
As a 24/7 Reactive Repairs, Maintenance & Refurb company, we deliver in excess of 2,500 jobs each month all on a KPI (Key Performance Indicator) ranging from small type repairs to larger works such as Voids, WC upgrades, Medical adaptations and the like. You will be fully responsible for ensuring KPIs are maintained for all jobs.
As an Administrator/ Planner (Scheduler), you will be ensuring you schedule/plan the correct tradesperson to each job for the Social Housing customer.
The following reflects the main tasks associated with your role and are not intended to be exclusive or exhaustive:
- Work with our brilliant Job Management System, simPRO. For every single task you undertake for the company, each stage and element must be recorded and managed within simPRO by you. A firm understanding of job management systems is vital for this role
- Ensure you have experience planning/scheduling operatives to Multi-Trade jobs whilst ensuring diaries are always populated. A grasp of how long jobs (tasks) take on Multi-Trade is also required, to ensure planning is accurate per job and for that operative.
- Ensuring return visits / no accesses / challenging jobs are highlighted and fully managed by you.
- Vitally important you verify/validate ALL jobs completed, ensuring all the necessary photographs, paperwork and or documentation is in every job, allowing you to flip the job for invoicing.
- You shall identify errors in customers' SoRs (Schedule of Rates) and dually advise/resolve to ensure the correct SoR is used.
- Manage and order materials for engineers. Ensuring NO duplications on job and all materials managed, no duplicate orders and no orders for items already ordered and picked up.
- Highlight concerns on any job quality and or length of time taken on jobs/challenges, obtaining operatives. Essential you are the "eyes and ears" for the Contracts Manager, supporting on identifying potential challenges.
- Prepare statistics reports for Contracts Manager and also Customers.
- Manage customers monthly KPI reports - validate accuracy and % given.
- Maintaining and updating simPRO diligently and effectively
- Be able to demonstrate a good working knowledge of Microsoft Office, particularly Outlook and, more so Excel.
- Be able to demonstrate excellent organisational and time management skills.
- Work Completion – Must display the drive and determination to complete your work effectively, accurately and on time
- Flexibility and Initiative – Must demonstrate a positive, flexible, and self-motivated attitude towards the company and the achievement of objectives. ***Supporting our Out of Hours call handling on a Rota basis
