Policy and Training Consultant

Salary: £57,108 - £68,529

Location: Flexible (Hybrid)

Contract: Permanent

Working Pattern: Full time, 37.5 hours per week

We have an exciting opportunity for a Policy and Training Consultant to join Medical Protection Society (MPS) in our Member Cases and Claims (MC&C) division!

As our new Policy and Training Consultant, working within the MC&C Governance Team, you will play a pivotal role in ensuring all Policy and Training requirements are effectively implemented and monitored, to support cases and claims handling excellence. This will support the provision of a trusted and valued service for members, which provides fair member outcomes.

You will be joining a team that is at the forefront of protecting the careers, reputation and financial risk of our members worldwide; providing a strong and effective governance service and function to MC&C globally.

As our new Policy and Training Consultant, you will also:

• Support the delivery of effective cases and claims handling incident management at a divisional level, driving continuous improvement and a learning culture
• Support the implementation of Data Protection requirements across the Division
• Contribute to the development, and delivery of protocols, process and guidance across the Division. Ensure that appropriate governance controls are in place, and that compliance is monitored
• Support in delivering an effective change control process and centralised access for all internal protocols and guidance across the Division
• Ensure that divisional protocols and processes, internal guidance documents and the internal MC&C CPD programme are appropriately formulated, efficient and effectively deliver internal governance requirements and meet any necessary regulatory and legal obligations
• Champion cultural and strategic changes taking place across the business
• Provide technical support and clear advice where required and maintain high levels of technical MPS operating knowledge, across the Governance Team and MC&C.

We are looking for:

• Knowledge of current advances and developments both in medicine and relevant law, regulations, policies and procedures
• Strong knowledge in medical defence and/or compliance and/or organisational governance processes and procedures
• Strong communication skills and effective internal and external stakeholder management skills
• Strong technical experience in cases and/or claims handling
• Strong analytical skills
• Data Protection experience/knowledge

We welcome applicants from all backgrounds, and we encourage you to apply even if you feel you do not match 100% of the technical requirements. We celebrate diversity, promote inclusivity and strive to create a work environment which ensures everyone can be heard.

In return, we can offer you:

Alongside a competitive salary as stated above, you will also receive:

• Up to 15% discretionary annual bonus
• Annual performance-related pay review
• 11% pension contribution (3% from you, 8% from us – optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
• 25 days annual leave plus flexible bank holidays (option to buy/sell additional 5 days)
• Private Medical Cover
• Career development and progression opportunities
• A truly flexible hybrid-working arrangement
• A culture that promotes inclusivity, wellbeing and rewards hard work
• Car Salary Sacrifice scheme
• Healthcare cash plan
• 6x salary death in service
• A personal GP service enabling you to get a video consultation with a NHS-registered private GP
• Employee Assistance Programme
• A range of shopping discounts from major high-street retailers

Who We Are

Medical Protection Society (MPS) is the world’s leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 Members around the world.

We are a not-for-profit organisation, meaning our Members’ premiums are kept safe should our Members require support for complaints or claims arising from professional practice, or invested into bettering the organisation, our colleagues and our products.

Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit Members and the wider healthcare professions.

To do this, we need colleagues who are trusted and supported to deliver their best work, whether that be through leadership development, fully-funded training courses or peer-to-peer support. We want our colleagues to feel empowered enough to deliver positive change, display ambition to push themselves and are determined when faced with a challenge, whilst ensuring our Members’ best interests are at the core.

Next Steps

If you are interested in finding out more, looking for a new role and want to join an organisation that truly values its employees, take a look at the role profile to find out more about the role to apply.

Our Talent Acquisition team are always on hand should you have any questions, are having any technical issues or wish to understand how MPS can support you with your application and interview. You can contact our friendly Talent Acquisition team by emailing careers@medicalprotection.org