Portfolio Governance and Support Manager

Summary

Grade: 3A

Reporting Line: Head of Portfolio Governance and Operations

Contract Type: Permanent

Location: London

What to expect

The Portfolio Governance & Support Manager is a member of the Transformation & Portfolio Office Team, responsible for the development and delivery of functional strategies, role always modelling the Post Office behaviours and demonstrating a Postmaster first mindset.

The Portfolio Governance & Support Manager will play a pivotal role in supporting the successful delivery of our transformation programme by ensuring robust governance structures, and effective and efficient support and administrative mechanisms are in place. This role ensures governance cadence alignment across the programme, promoting transparency, and enabling efficient decision-making.

What we can do for you

Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 27.5 days annual leave that increases with tenure

• Up to 18% on target bonus opportunity

• Car allowance

• Generous pension contribution

• Life assurance

• Income protection after 12 months service

• Full support from our employee assistance programme and access to our employee benefits platform

• Ever-evolving learning and development opportunities

Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.

What you’ll need to succeed

• Experienced People Manager with proven experience collaborating with peers and senior managers, to contribute to the development of, and deliver, a functional strategy to achieve objectives.

• Substantial experience in establishing successful, cross-functional, stakeholder relationships.

• Demonstrable experience of delivering projects to achieve key objectives.

• Comprehensive proven experience in a PMO, programme support, and governance role within a large complex transformation or change programme.

• Experience with the implementation and development of reporting and programme frameworks.

• Strong knowledge of programme and project governance frameworks and tools.

• Excellent organisational and communication skills.

• Proficiency in programme management tools (e.g., MS Project, Jira, SharePoint, Power BI).

• Familiarity with Agile delivery approaches and hybrid programme models.

• An enabler and leader who can speak with knowledge and confidence in their subject matter.

• Excellent influencing and communication skills with the ability to utilise a range of techniques to deliver messages effectively, make an impact, and drive a successful outcome.

• Ability to develop and maintain strong relationships with senior stakeholders and leaders to build support for functional plans and activity.

About us

Post Office is a community staple. We’re trusted. We’re relatable. We’re reliable. We’re steeped in tradition. But we’re on a journey of transformation. We’re focused on the future and working at pace to compete in a digital world to provide the same, personalised experience we’ve always been proud of – and we need fresh talent to help make it possible.

We’re looking for people to come to Post office to re-imagine. Authentic people who rise to big challenges and make big changes. We all have a genuine duty of care for the people we serve – a purpose that guides us forward, no matter what. We’re looking for people who share in that purpose and show that now, and moving forwards, Post Office truly is Everybody’s Business.