Principal User Assistance Developer

Responsible for designing, developing, and maintaining user assistance and training documentation for Oracle applications. Collaborate with multiple internal stakeholders to design our next generation of user assistance technology and implementing new embedded help delivery mechanisms that improve how technical information is delivered to our customers. Work with development teams to implement code for new user assistance mechanisms.

Responsibilities

We seek a top-notch, senior technical writer with extensive knowledge and experience in creating technical documentation that include real-world examples and scenarios. As a member of the Software Assurance technical content team, you will have significant influence on technical content strategy in all areas.

Requirements

• 5+ years of experience as Technical Writer, Technical Editor, Content Strategist, or similar role
• Upper Intermediate/Advanced level in English, both spoken and written
• Hands-on knowledge of Markdown/AsciiDoc markup languages
• Experience documenting highly complex engineering environments
• Ability to establish and follow content style and usage guidelines
• Strong drafting, copy editing, and proofreading expertise
• Good attention to detail
• Analytical thinking and content architecture skills
• Experience with project management software such as Atlassian, including Jira issue tracking system and Confluence collaboration tool for sharing the information, or similar
• Experience using distributed source code management systems, such as Git
• Strong team player with outstanding communication, organization, and interpersonal skills
• Comfortable with agile, swiftly changing, dynamic software development situations
• Ability to work independently within large and globally distributed software development organization.
• Ability to learn new technologies quickly

Preferred

• Bachelor’s degree in a technical field (such as Computer Science, Software Engineering, or similar)
• Familiarity with Oracle Cloud Infrastructure (or any cloud) products and security
• Experience with frontend languages (HTML, CSS, JavaScript)
• Git expertise and at an understanding of the entire development (CI/CD) pipeline process

Responsibilities

• Deliver accurate developer-facing content on time and with a high degree of quality
• API documentation, user guides, release notes, blog posts, reference manuals, white papers
• Review and/or copyedit content developed by other members of the team
• Work closely with other team members to ensure consistency
• Contribute to polishing the in-house documentation standards, practices, and procedures
• Contribute to strategic initiatives around authoring environments and automation tooling
• Expand the existing documentation base
• Design graphics and diagrams to simplify complex concepts (optional)

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.