Our Team
Cimpress businesses and their in-house/third-party vendors (fulfillers) manufacture customized products that help our end-customers make an impression, be it small/medium businesses, direct customers, or resellers. In fulfilling the demand for such customized products, we are not only faced with the fulfillment problems like any other ecommerce company that ships off the shelf products, but also have the challenge of manufacturing and delivering customized products that are unique to each customer’s needs, on time and at the lowest possible cost.
Fulfillment Domain (in Cimpress Technology) enables fulfillers to manage production and delivery to end-customers of the widest variety of near-zero defect, mass-customized products. We deliver these objectives through highly custom manufacturing systems that dovetail with in-house developed logistics and shipping systems to provide value across the entire fulfillment spectrum to our businesses and their end customers.
We are in the process of re-imagining the entire Fulfillment Capability space and are looking for an experienced UX Designer in the B2B manufacturing/supply-chain/logistics spaces to work with our product teams as part of Cimpress Technology, to build the future of mass customization fulfillment.
As a Principal UX Designer in Fulfillment, you will be leading the Fulfillment UX Design team, and will be responsible for the design strategy, framework and experiences we create for our customers and a wide range of users of Fulfillment software
What You Will Do
- Lead UX Research & Strategy – Articulate a comprehensive design strategy for solving complex, multi-team and broad domain problems. Research and design data-backed personas, user flows, and scenarios to optimize UX.
- Define & Execute Vision – Contribute thought leadership and design execution towards a long-term Fulfillment product strategy and vision. Work closely with product managers and developers to define and refine user-centric solutions.
- Champion the User – Leverage human-centered design principles to create smooth, intuitive, and accessible digital experiences for a broad range of users. Implement inclusive design standards for diverse user groups.
- Deliver Design Impact – Collaborate with peers and leaders to drive cross-functional alignment, push creativity and innovation, and move the needle on established thinking. Hands-on Figma. Prototyping from the Whiteboards / Wireframes / UI Drafts & UI Sketches in collaboration with product teams. Bring information to life through engaging data visualizations and interactive elements.
- Mentor & Grow the UX Team – Mentor Product Designers and address design challenges through regular interactions. Lead and grow a design team to optimize, conceptualize, and deliver inspiring product design solutions.
- Scale the Culture – Partner with the Design Guild to establish best practices, document and evangelize design processes, and stay ahead of industry trends
Your Qualifications
At Cimpress, we are striving to hire individuals that add new ideas and perspectives to our teams and enhance our culture. No matter your background or work experience, we strongly encourage you to apply—even if you feel that you don’t meet the exact requirements or have the same qualifications. You might be a great candidate for this or other opportunities.
- 8+ years of professional experience in a Senior UX designer role at B2B product focused organization, with 2+ years in team leadership.
- Experience designing self-serve SaaS products that users love.
- Strong understanding of UI/UX concepts, principles, methodologies, tools, and best practices
- Experience working on the UX of complex and high-quality B2B products, preferably in the manufacturing domain
- Strong communication to articulate design decisions and rationale clearly.
- Ability to think broad about possibilities before narrowing on a solution
- Being data-inspired and running smart experiments
- Being curious, creatively bold, displaying a growth-mindset
- We’re a remote first company, and “we write things down” is a part of our culture. You excel at written and spoken communicatio
Nice to Have
- Formal education (bachelors/masters), preferably in the design field
- Experience working with global high-caliber product and engineering teams
- Understanding of manufacturing principles, LEAN manufacturing, logistics and shopfloo
Why You'll Love Working Here
We encourage our engineers to think like owners – to continue to act small as we grow. Every team defines their own roadmaps, and uses the programming languages and technologies that suit them best. This helps us have a big impact at the enterprise level while still feeling small and nimble. We have a Remote-First operating model and culture, with team members in over 15 countries and 30 US states, offering autonomy and the flexibility to work from home. Cimpress also provides collaboration spaces for team members to work physically together
About Us
Led by founder and CEO Robert Keane, Cimpress invests in and helps build customer-focused, entrepreneurial mass customization businesses. Cimpress Technology develops cutting-edge, best-in-world software that our mass customization businesses use to create personalized physical (and digital) products, for over 17 million global customers. Our businesses can choose the solutions that work for them, or assemble any custom combination they need. This makes it easier and faster to do things like introduce new products, reach customers and track orders. And this kind of innovation keeps customers coming back
Commitment to Diversity, Equity, & Inclusion
Cimpress exists to help our customers live their dreams. Each dream is unique – and the Cimpress team needs to be as well. We believe in the unique contributions of everyone within a diverse global organization. We are collaborative, inclusive, and innovative. We strive to role model and live an inclusive culture of fairness, respect and belonging for all. And we work together to empower each other, creating a space in which each of us can spark our next great idea.
Equal Opportunity Employer
Cimpress Technology, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.
