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Copyright © 2025
Copyright © 2025
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Cookson Adventures specialise in crafting the most creative and premium travel experiences on the planet. We like to consider that we lead the sector in terms of unrivalled creativity, the complexity of logistics and delivering unforgettable experiences for our clients. We count amongst our clients some of the world's most successful individuals, so we aim for exemplary levels of service and professionalism.
As a team, we share a passion for exploration and discovery with a focus on meaningful travel and providing next level access through conservation and environmental sustainability.
We are seeking a personable and passionate Private Client Manager to join our team and assist with the evolution and elevation of the overall client experience at Cookson Adventures.
The ideal candidate will be a confident communicator and able to naturally build rapport with our UHNW clients in person, over the phone and on email by conveying their enthusiasm and knowledge about our extraordinary adventures to all corners of the world.
As the initial touchpoint for all new enquiries, you'll be responsible for setting the tone – one of inspiration, trust and an industry leading service. You'll listen deeply, understand quickly and provide intelligent guidance to help shape a client's vision before collaborating with our specialist Projects Team to bring these ideas to life through highly curated trips.
You'll work across departments, collaborating closely with the Projects and Marketing Teams to help refine our approach and ensure every prospective client receives a level of engagement befitting Cookson Adventures.
Act as the first ambassadorial voice of Cookson Adventures – handling all new client enquiries with warmth, precision and insight.
Responsible for all initial responses and outreach to new enquiries in a timely manner.
Review and enhance the current consultation process to ensure we're collecting the required information.
Manage client data within our CRM system, ensuring details are recorded accurately and consistently.
Provide clients with early-stage guidance and ideas that reflect the quality and creativity of our trips.
Seamlessly manage a smooth and well-informed transition of enquiries to projects with our Projects Team.
Keep up to date with our evolving product offering through regular updates with our Projects and Product Teams.
Collaborate with our Marketing Team to provide feedback that helps shape outreach and content strategies.
Work within the Private Client Team to refine how we manage incoming leads and develop best-in-class enquiry handling.
Report and analyse monthly enquiry conversion performance.
A natural communicator with a strong, confident phone manner and excellent written skills.
Someone who enjoys building rapport and understands the nuances of engaging UHNW individuals.
High level of knowledge and understanding of the travel and luxury travel industry.
Passionate about luxury travel, exploration and the pursuit of meaningful experiences.
Highly organised and detail-oriented, with the ability to prioritise and multitask in a fast-paced environment.
Confident navigating CRM systems and managing data with accuracy.
Eager to grow within a company that values initiative, creativity and world-leading service.
Reliable and discreet with a strong sense of initiative.
At least two years experience in the travel industry.
At least two years experience dealing with UHNW clients.
UK work visa, and able to work in our London office (W11) at least 3 days per week.
Salary is dependent on experience
Unique travel opportunities
Company benefit scheme worth £1,250
Eligibility for company profit share bonus scheme
This job description is designed to outline the main duties and responsibilities associated with the role and this is not intended to be an exhaustive list of all duties performed.
CVs and Covering Letters should be submitted to Cookson Adventures at [email protected] and [email protected].
This role is primarily office based (W11, London, UK) with at least 3 days in the office per week.
Date posted: 9 June 2025