Product Governance Specialist

Business Unit: Business Controls Office - Commercial

Salary Range: £ 44,800 - £56,000 per annum DOE + red-hot benefits

Location: Hybrid - With monthly travel required to Hub or office

Contract Type: Permanent

Our Team

At Virgin Money, we believe in doing things differently. Our Product Governance & Enterprise Reporting team is at the heart of our Business Controls Office, helping to shape safe, sustainable growth across our Commercial business. We’re the first line of defence—ensuring our products and services deliver great outcomes for our customers while meeting regulatory expectations.

We’re growing our team and looking for passionate, detail-driven professionals who thrive in a collaborative, purpose-led environment.

What you’ll be doing

• Embedding smart, evidence-based product management practices that align with our Conduct Risk Framework, Policies and Consumer Duty standards
• Providing first-line assurance over product proposals and reviews to ensure they deliver the right outcomes for customers.
• Support regular product monitoring routines to identify potential harms to our customers and driving issue resolution.
• Evolving our product governance frameworks, managing controls across the three lines of defence for all new and changing products.
• Support the evolution of VM’s product governance frameworks, with management of controls for all new products, or changes to products across VM’s three lines of defence.
• Evolving our product governance frameworks and managing controls across the three lines of defence for all new and changing products.
• Advising business units on all aspects of product governance requirements
• Delivering timely, accurate, and insightful risk reporting to executive governance forums.
• Building strong, professional relationships with stakeholders at all levels.

We need you to have

• A genuine passion for delivering great customer outcomes and being the voice of the customer.
• Experience in product governance, particularly around new or changing product
• A solid understanding of risk and control environments, with a focus on Conduct Risk.
• Strong attention to detail and the ability to present findings clearly to senior audiences
• A focus on detail along with the ability to present your findings to a senior audience in a clear and concise manner
• Excellent relationship-building and communication skills, adaptable across all levels of the organisation

It’s a bonus if you have but not essential

• In-depth knowledge of regulatory and business practices for Commercial products.
• Experience with Consumer Duty, including fair value assessments
• A university degree or equivalent experience in financial services

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more.
• Up to five extra paid well-being days per year​.
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.

And there's no waiting around, you'll enjoy these benefits from day one.

Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.