Product Lead

London, England, United Kingdom

1/7/2025

🌍 UK, Hybrid

⭐️ Our Perks

Values-driven culture – we’re really proud of our culture.

🙌 Drive Your Own Experience

• Personalised Learning and Development Budget
• Hybrid working hours – Each team has their own Smart Working Charter that empowers you to do your work in the best way you can
• Technology – Your choice of Mac or Windows
  
  

✨ Empowering you to be your most authentic self

• 25 Holiday Days + your local bank holidays
• 1 Birthday day – it only happens once a year!
• 3 So Giving Days - spend these days giving back to your chosen cause
• Religious Celebrations Leave
• Mental Healthcare – Sessions with Unmind
• Enhanced Family Leave
  
  

So Energy

Who we are

So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we’ve grown rapidly but sustainably, with 350,000 customers and over 450 Energists (what we call our people). But we’re not done. We’re on the road to a net zero future, and thanks to our partnership with ESB, we’re well on the way. We’re customer-centric, tech-led, and passionate about sustainability.

We want to do the best we can for our customers, each other, and our planet, so we’ve created a workplace that's encouraging, supportive, and offers the opportunity for growth. As a company, we live by six core values that guide everything we do:

• Clear
• Honest
• Ambitious
• Inquisitive
• Caring
• Sustainable
  
  

The Role

Product Lead at SO ENERGY

We are seeking a dynamic and customer-focused Product Lead to join So Energy, reporting to the Director of Technology. In this key role, you will lead a group of Product Managers within a product vertical, collaborating closely with engineering, various business functions, and cross-functional teams to deliver innovative, data-driven, and value-focused solutions that align with our business goals. You will be responsible for driving strategic product outcomes, enhancing digital experiences, and fostering a high-performing, customer-centric culture within your team.

This role requires a strategic thinker with a strong data-driven mindset, excellent leadership skills, and the ability to navigate between high-level vision and tactical execution to deliver impactful customer experiences.

Your Impact

In this ownership-oriented, customer-centric role, you will drive So Energy’s product strategy and execution for your vertical. By defining and delivering impactful solutions, enhancing digital experiences, and collaborating across teams, you will play a pivotal role in shaping the future of our customer journeys while continuously improving So Energy’s offerings.

Reporting into our Technology Director

What you’ll be getting up to:

• Define and maintain a clear product vision and strategy aligned with the company’s business goals and technology direction.
• Embed customers at the heart of product decisions, using qualitative and quantitative data to identify needs and solve problems.
• Own the product lifecycle from ideation to delivery, ensuring alignment with business objectives.
• Prioritise initiatives and ideas based on value and impact, articulating clear rationale for decisions.
• Manage and mentor a team of Product Managers, fostering a culture of collaboration, accountability, and high performance.
• Partner with engineering, design, and data teams to deliver impactful features that meet customer and business needs.
• Leverage analytics, performance metrics, and optimisation tools to guide decisions and measure impact.
• Build and maintain strong relationships with stakeholders, acting as an advocate for customer needs and aligning initiatives with business goals.
• Champion Agile methodologies to ensure fast, high-quality product delivery.
• Adapt to evolving priorities and business needs, ensuring timely and effective solutions.
• Inspire innovation and continuous improvement within your product domain, acting as an ambassador for the wider product community at So Energy.
  
  

This role will be a great fit if:

• Proven experience leading a Product function, with a focus on delivering measurable business impact. Ideally 5 years plus.
• Strong leadership skills with experience managing and mentoring Product Managers and working with cross-functional teams, including engineering, design, sales, marketing, and various business functions.
• Expertise in digital product management, with a track record of improving user experiences, driving customer engagement, and enhancing customer satisfaction.
• Exceptional analytical skills with a data-driven mindset. Experience using optimisation and journey analysis tools to inform product decisions.
• You are comfortable with the ambiguity that comes from working in a fast-paced environment, highly matrixed environment and adaptable to changing market needs
• Strong ability to communicate clearly and effectively with stakeholders at all levels, including executive leadership.
• Passionate about customer-centric design, product marketing, and delivering exceptional user experiences.
• Familiarity with Agile methodologies and practices, with hands-on experience in driving cross-functional collaboration.
• Experience in energy or a highly regulated industry is advantageous but not essential.
  
  

Research shows that some people are less likely to apply for a role unless they are 100% qualified. Your experience, skills and passion will set you apart so tell us about your achievements, irrespective of whether they are personal or work-related, tell us about your journey, and about what you learnt.

So, if this role excites you, don’t let our role description hold you back, get applying!

Want to tailor your application?

Hiring Process

• Talent interview with Head of Talent
• Technical interview with Product Consultant and Tech Director
• Leadership interview with People Partner and HoDs in Tech
  
  

Support – If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best – please let us know so we can talk about how we can best support you and make any adjustments that may be needed.

Our Values

We look for people who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.

Clear - The energy industry can be pretty complex so we strive to provide clear communication to our customers and colleagues

Honest - Transparency is key, Whether that's providing clear bills to our customers or trusting our staff to do the right thing.

Ambitious - All of us are ambitious about the future of So Energy and what we can contribute to it.

Inquisitive - We are also questioning the Status Quo to see if there is a better way to do things for our customers

Caring - We care about the work we are doing, our customers and our colleagues

Sustainable - As a renewable energy company we are providing sustainable products but we also care about sustainable careers. That's why learning and continuous development is so important to us.

Diversity, Equity, Inclusion & Belonging

At So Energy, we’re committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are a global community and we believe our unique qualities should be celebrated as they are critical to our innovation. It’s essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn’t just an initiative at So Energy. We strive to embed it not just into our values but throughout our entire culture.