Product Manager

Product Manager (Travel Tech Experience)

Airportr is making the future of air travel more efficient, seamless, and sustainable. Its platform connects airlines, airports, ground handlers and customers, to create innovative smart-baggage solutions for airline customers, from doorstep to destination.

We work with the industry leaders to redefine air travel experience for passengers and bring the most innovative baggage solutions for off-airport check in and processing. Our products redefine user experience, operational efficiencies at the airport, and infrastructural requirements of the next generation of airports.

We’re growing rapidly as we scale into new markets in Europe and beyond, and our growth is further underpinned by strong consumer demand for services that simplify the travel journey. Our plug and play platform manages everything from merchandising the product with airlines, through to orchestrating service delivery with our large supply partners, like global handler, Swissport. All the complexity within this is turned into customer simplicity, through a fully digitised end-to-end user experience.

Some people love structure and predictability. We respect that, but that’s not us. We’re a small team that does a lot, which means you’ll need to be adaptable, proactive, and resilient. If that excites read on as you’ll love it here. If not, this might not be the right fit—and that’s okay.

What are we looking for?

Our Product Managers play a pivotal role in the delivery of our global strategy working closely with our partners, customers, design and engineering teams, responsible for executing Airportr’s vision in its product strategy.

You will lead product initiatives to drive growth, improve user experience, increase retention, open up new distribution and marketing capabilities and to drive customer success throughout the lifecycle. You will also help to organise and guide the data team’s requirements, enhancing collaboration with product and business units (i.e. Growth, Analytics) to ensure connection of essential data streams with business and product workflows, providing insights to support further product innovation and growth.

You will be responsible for managing product and data teams roadmaps, delivering sprint priorities, and be a champion for customer/user experience, marketing effectiveness and growth across all product verticals both internal and external and will act as the key intersection between the company's commercial, strategic and technology objectives.

Key Responsibilities

• Develop and implement product strategies consistent with Airportr’s vision.
• Collect and analyse feedback from customers, stakeholders and other teams to shape requirements, troubleshoot issues, recommend features and end products.
• Hold regular discovery sessions with business owners (e.g. Support, Operations, Marketing, Airline Distribution) to inform the product roadmap.
• Present product plans identifying risks and opportunities to the Product Lead and CTO, to support decision making.
• Communicate plans effectively and persuasively, taking a collaborative approach with stakeholders and delivering results.
• Use data and analytics to support prioritisation and maximise team ROI on development activities.
• Own the business case and be responsible for driving product profitability and success.
• Seek out opportunities and make creative recommendations to expand the company’s product base.
• Track product usage and the impact on end users.
• Identify areas of the customer journey and service design that can be improved or simplified to enhance the user experience.
• Work closely with the designers and engineers tackling complex challenges on a daily basis.
• Develop new products using an agile approach: developing fast MVPs with iteration to achieve overall product goals.
• Drive action across the organisation to get products to market, planning and carrying out product launches.
• Take responsibility for product marketing highlighting key features, differentiators, benefits to user groups/clients to drive product adoption and engagement.
• Monitor performance (collecting insights and analytics) for all in-life products and report on success to teams.
• Write everything from high-level specifications and requirements, right the way down to detailed user stories; answering questions from engineers and business users.
• Work to both challenge and facilitate requests for new products and features across the business, balancing customer needs with business impact

What will we need from you?

• Experience in product management and/or design roles ideally within a scaling/fast growth organisation
• Proven experience in Agile management and working in an agile team
• Highly analytical, data-driven and inquisitive
• Excellent communication and written skills
• Knowledge in web, back end technologies and/or design
• Familiarity with Jira or similar sprint planning tools
• Experience of working with offshore engineering teams, defining requirements and managing sprints
• Experience of working with data and analytics teams
• Excellent prioritisation skills to balance competing requests and focus on high-impact work
• Strong communication skills and the ability to work cross functionally to align stakeholders