We’re Kingfisher, A team made up of over 76,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Depot, Castorama and Koctas - to life. That’s right, we’re big, but we have ambitions to become even bigger and even better. We want to become the leading home improvement company and grow the largest community of home improvers in the world. And that’s where you come in.
At Kingfisher our customers come from all walks of life , and so do we. We want to ensure that all colleagues, future colleagues, and applicants to Kingfisher are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.
We are open to flexible and agile working, both of hours and location. Therefore, we offer colleagues a blend of working from home and our offices, located in London, Southampton & Yeovil. Talk to us about how we can best support you
Kingfisher has big ambitions to grow e-commerce sales with our stores at heart, to make efficient use of our estate, drive outstanding customer experiences, and provide our colleagues with the best tools to do their jobs efficiently and effectively.
We are looking for a Marketplace Product Manager to lead in answering the why (i.e. vision and strategy) and what (i.e. priorities), supporting their team and facilitating a clear focus on customer needs and business goals.
What's the job?
As the Marketplace Product Manager, with your in-depth knowledge of agile, productised ways of working and deep domain and operational experience, you will use your influencing and leadership skills to support our functions and banners, providing our customers with convenient delivery options. You will also scale our capability with the latest technology and ensure we use our resources efficiently to deliver more choice for our customers.
- Product vision & strategy: Is responsible for the product vision & strategy, in alignment with the strategic direction of the business and group. Ensures the vision and strategy are clearly understood at all levels - team, stakeholders, domain and group leadership
- OKRs & Product metrics: Is responsible for the definition of outcome-based OKRs & product metrics and is accountable to measure, track and use it for strategic prioritisation decisions.
- Value articulation: Performs cost-benefit analysis to assess the size of opportunities, provides clear recommendations and uses it for investment and prioritisation decisions.
- Customer centricity: Deeply understands the customers, in partnership with the design team, and champions the mindset within the team to ensure decisions are made with customers or users in mind
What You'll Bring
Required Skills & Experience:
- Proven experience in building high-performance, delivery-focused & data-driven product teams.
- Proven experience of successful delivery of large-scale e-commerce change.
- Extensive experience of working in an agile, fast-paced environment.
- Strong presentation and interpersonal skills, with the ability to convey sophisticated commercial and technical challenges in a user-friendly way.
- Previous line management experience is helpful
- Ability to present technical details simply to business partners to enable them to collaborate easily.
- An investigative and curious mind that facilitates problem-solving activities.
- A results-orientated mindset that understands the importance of speed in decision making.
- Able to guide others through change effectively and skilled in finding a ‘situation where everyone is happy’.
- Ability and willingness to mentor others and learn from others.
Be Customer Focused –
constantly improving our customers’ experience
- I listen to my customers
- I use available data to help make decisions
Be Human – acting with humanity and care
- I do the right thing
- I am respectful
Be Curious – thrive on learning, thinking beyond the obvious
- I build and share new ideas
- I try new things and share my learnings
Be Agile – working with trust, pace and agility
- I have courage to be creative
- Done is better than perfect, I aim for 80/20
Be Inclusive – acting inclusively in diverse teams to work together
- I embrace allyship
- I have self-awareness and a desire to learn
Be Accountable – championing the plan to deliver results and growth
- I own my actions
- I understand the Kingfisher plan and how it relates to my role
At Kingfisher, we value the perspectives that any new team members bring, and we want to hear from you. We encourage you to apply for one of our roles even if you do not feel you meet 100% of the requirements.
In return, we offer an inclusive environment, where what you can achieve is limited only by your imagination! We encourage new ideas, actively support experimentation, and strive to build an environment where everyone can be their best self. Find out more about Diversity & Inclusion at Kingfisher here!
We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career.
Interested? Great, apply now and help us to Power the Possible.
