Product Operations Co-ordinator

About The Role

Motability Operations is seeking a detail-oriented and proactive Product Ops Co-ordinator to support our Product Ops Manager in driving efficiency and operational excellence across our product teams. This role is essential in maintaining smooth operations, facilitating communication, and ensuring the implementation of best practices in our product development processes.

As a Product Ops Co-Ordinator, you will work closely with the Senior Product Ops Manager to support the efficient delivery of product operations. You will be responsible for coordinating day-to-day activities, maintaining process documentation, ensuring alignment across teams, and contributing to the overall success of product initiatives. This is an exciting opportunity for someone with strong organizational and communication skills to grow within a mission-driven organization.

About You

You are a highly organized and proactive professional with a passion for optimizing workflows and enabling teams to excel.

You thrive in collaborative environments, seamlessly bridging the gap between technical and non-technical stakeholders.

Data-driven decision-making is second nature to you, and you are adept at identifying opportunities for improvement and implementing practical solutions. Your analytical approach allows you to make data-driven decisions, balancing product team operational needs with business objectives. You thrive in fast-paced environments and are comfortable making decisions in situations where there is ambiguity.

Your communication skills enable you to influence and align cross-functional teams, and your analytical mindset allows you to deliver meaningful insights that support strategic decision-making. Most importantly, you are committed to fostering a culture of continuous improvement and innovation.

Main Responsibilities

Process Support and Implementation

• Assist the Product Ops Manager in implementing and maintaining standardized workflows across product teams.
• Identify an d address process inefficiencies, contributing to practical and scalable solutions.
• Maintain, update, and document Standard Operating Procedures (SOPs) for key processes.

Tooling and Documentation

• Support the management and optimization of the product tech stack, ensuring tools are effectively utilized.
• Assist in creating and maintaining templates for roadmaps, documentation, and operational processes.
• Manage a central repository of product specifications, user feedback, and project updates to improve accessibility and organization.

Metrics, Reporting, and Data Analysis

• Collect, organize, and maintain product data for analysis to support data-driven decisions.
• Create and update dashboards and reports to track product health and team performance.
• Monitor and report on KPIs that measure and enhance product team effectiveness.
• Maintain up-to-date documentation of product operations processes, policies, and tools.
• Compile and distribute regular reports and updates on key metrics and project statuses.

Cross-Functional Collaboration

• Act as a bridge between product tribes, engineering, and other stakeholders to facilitate communication.
• Coordinate cross-functional initiatives and support prioritization efforts across teams.
• Promote alignment and collaboration across product and non-product teams.

Knowledge Management and Documentation

• Create and maintain a central repository of roadmaps, product specs, user feedback, and project updates
• Develop and maintain documentation on processes, tools, and team best practices
• Ensure consistency of processes and tooling across tribes
• Support the maintenance of holistic roadmaps across tribes
• Reduce information silos by ensuring documentation is standardized and accessible across teams.

Operational and Administrative Support

• Handle day-to-day operational tasks to enable product managers to focus on development work.
• Assist in onboarding processes, including knowledge-sharing initiatives for new product team members.
• Support incident management processes by documenting and ensuring proper follow-up actions.

Minimum criteria

• Demonstrable experience in a product operation, project coordination, or related role
• Strong organizational skills with attention to detail
• Proficiency in product management and collaboration tools (e.g., Jira, Confluence)
• Excellent communication and interpersonal skills
• Data-driven mindset with basic analytical skills
• Ability to work effectively in a fast-paced, collaborative environment
• Familiarity with agile methodologies and product development processes
• Tooling Proficiency: Familiarity with product management tools & monitoring/observability platforms (e.g., Jira, Confluence, Dynatrace, Opsgenie, or similar)
• Communication & Interpersonal skills: With the ability to influence cross-functional teams
• Stakeholder Management: Excellent stakeholder management skills, with the ability to influence and align cross-functional teams.
• Customer & Commercially Focused: Data-driven mindset with a strong focus on customer outcomes and business value
• Market Knowledge: Familiarity with market trends and competitive landscapes in relevant value streams.
• Experience in the automotive industry or mobility services is a plus

About The Company

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 815,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our Values Are At The Heart Of Everything We Do. They Represent Ambition, And We Look For Our People To Live And Breathe Them Every Day

• We find solutions
• We drive change
• We care

We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.

As a Motability Operations team member, the benefits you can expect are:

• Competitive reward package including an annual discretionary bonus
• 15% non-contributory pension (9% non-contributory pension during probation period)
• 28 days annual leave with option to purchase and sell days
• Free fresh fruit and snacks in the office
• 1 day for volunteering
• Funded Private Medical Insurance cover
• Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme
• Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help
• Funded health screening for over 50s
• Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans
• Employee Discount Scheme with an app to save on the go
• Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees
• Generous family leave policies

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.

We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.