Product Operations & Support Engineer

Dundee, Scotland, United Kingdom

11/27/2024

Optimove is a global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world's most exciting brands, such as Sephora, Staples, and Entain, who love our thought-provoking combination of art and science. With a strong product, a proven business, and the DNA of a vibrant, fast-growing startup, we're on the cusp of our next growth spurt. It's the perfect time to join our team of ~450 thinkers and doers across NYC, LDN, TLV, and other locations, where 2 of every 3 managers were promoted from within. Growing your career with Optimove is basically guaranteed.

Develop your career, get acknowledged for your efforts, and work with dedicated people who love what they do in one of Dundee's fastest-growing scale-up!

We are looking for a talented and data-driven Product Operations & Support Engineer – an energetic self-starter and problem-solver with outstanding technical skills, and interested in growing and learning from the best.

Responsibilities:

• Monitor, maintain, and support Optimove's production environment
• A key person for integration projects and requests from customers (data and application-oriented)
• Investigate and debug ETL processes
• Conduct data QA and analysis (MsSQL)
• Perform configuration management
• Create robust and scalable processes
• Communicate directly with customers to solve technical issues
  
  

Requirements:

• Outstanding technical skills
• Experience with SQL
• Fast learner looking to be exposed to, and to work with, new technologies
• Strong interpersonal and communication skills
• Team player with self-learning and problem-solving abilities
• Agile, highly motivated, exceptional work ethics, ambitious, a super-multitasker and with a sense of responsibility to follow through on tasks
• You should be able to talk about technology, even with non-technical people in a clear and coherent way
• Ability to learn quickly in a fast-pasted environment, and come up with creative ideas for improvements
• Technologies fascinate you – you must be familiar with software technologies (such as web and mobile SDK, APIs, SQL, JSON, HTML, JavaScript)
• Strong attention to details and ability to effectively articulate technical challenges and solutions
  
  

Desired:

• Experience working with enterprise grade customers
• Experience with operating systems such as Windows and Linux
• Experience debugging issues in web application – logs, networking, etc
• Experience with monitoring tools (DataDog)
• Understanding of networking terminologies and functionality such as DNS, http, ports etc...
• Experience in SaaS implementation processes