Product Support Specialist

Raymarine, a global leader in marine electronics, is looking for a Product Support Specialist to join our UK-based team. This role isn’t just about offering exceptional support - it’s about forging connections, solving challenges, and ensuring customers worldwide can rely on our innovative technology. You’ll be pivotal in bridging the gap between our ground breaking products and the people who rely on them.

As a Product Support Specialist, you’ll work from our UK office, however occasional travel will be required as part of this role. Whether visiting customers, attending industry events, or collaborating with teams across regions, you’ll need both a valid passport and driving license to fulfill the demands of this exciting role.

You’ll collaborate closely with engineering, development, and sales teams, ensuring seamless communication and support. Your work will directly impact Raymarine’s mission to empower mariners worldwide and maintain our reputation for excellence.

Join Raymarine and be part of a team that navigates challenges and innovations with skill and passion!

• Handle telephone enquiries and provide 1st/2nd line support for Raymarine/Thermal Maritime products.
• Manage Customer Record Management (CRM) and email queries, assist colleagues, and oversee returns and re-pairs processes.
• Conduct in-field service visits and escalate technical issues with full triage to relevant teams, and attend Boat Shows/Events when applicable.
• Support engineering teams and drive product improvement through technical expertise and customer feedback.
• Act as a technical subject matter expert to train and mentor team members.
• Deliver technical training sessions for customers.

To be ready to take on this role we would love if you have

• Some practical sailing/marine experience, shipyard/vessel work, and training experience.
• Strong PC literacy & telephony skills, e.g., Microsoft 365 usage, remote customer support (AnyDesk)
• Excellent communication skills (both verbal and written).
• Extensive fault finding and electrical/electronic repair experience
• Clear understanding of DC circuits and ethernet networking.
• Strong organisational skills and a flexible approach
• A team player work ethic
• Willingness to travel internationally (EMEA/APAC) when required
• The ability to adapt to changing priorities.

What Raymarine offers you

• Hands-On Technical Experience: Work closely with cutting-edge Raymarine products, enhancing your technical expertise.
• Customer-Focused Role: Make a real difference by directly supporting customers and ensuring their satisfaction.
• Dynamic Work Environment: Be part of a fast-paced team with opportunities to solve challenging and varied problems.
• Travel Opportunities: Support customers on-site and attend global events, broadening your professional experience.
• Collaboration with Experts: Work alongside experienced engineers, developers, and industry professionals.
• Skill Development: Access training and workshops to continuously improve your technical and support skills.
• Comprehensive Benefits: Enjoy a strong benefits package including healthcare, pension schemes, and more.

Interested?

If you liked what you just read, and believe you are the person that will make us better, do not hesitate to apply.

The selection process is ongoing, so don't wait.

When applying, make it easy for yourself. Add a resume and fill out the required fields, no need to add anything else at this point.

This position requires access to export-controlled information or items (i.e. regulated technology or technical data per ITAR/EAR US regulations). Applicants must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.Raymarine, a global leader in marine electronics, is looking for a Product Support Specialist to join our UK-based team. This role isn’t just about offering exceptional support - it’s about forging connections, solving challenges, and ensuring customers worldwide can rely on our innovative technology. You’ll be pivotal in bridging the gap between our ground breaking products and the people who rely on them.

As a Product Support Specialist, you’ll work from our UK office, however occasional travel will be required as part of this role. Whether visiting customers, attending industry events, or collaborating with teams across regions, you’ll need both a valid passport and driving license to fulfill the demands of this exciting role.

You’ll collaborate closely with engineering, development, and sales teams, ensuring seamless communication and support. Your work will directly impact Raymarine’s mission to empower mariners worldwide and maintain our reputation for excellence.

Join Raymarine and be part of a team that navigates challenges and innovations with skill and passion!

• Handle telephone enquiries and provide 1st/2nd line support for Raymarine/Thermal Maritime products.
• Manage Customer Record Management (CRM) and email queries, assist colleagues, and oversee returns and re-pairs processes.
• Conduct in-field service visits and escalate technical issues with full triage to relevant teams, and attend Boat Shows/Events when applicable.
• Support engineering teams and drive product improvement through technical expertise and customer feedback.
• Act as a technical subject matter expert to train and mentor team members.
• Deliver technical training sessions for customers.

To be ready to take on this role we would love if you have

• Some practical sailing/marine experience, shipyard/vessel work, and training experience.
• Strong PC literacy & telephony skills, e.g., Microsoft 365 usage, remote customer support (AnyDesk)
• Excellent communication skills (both verbal and written).
• Extensive fault finding and electrical/electronic repair experience
• Clear understanding of DC circuits and ethernet networking.
• Strong organisational skills and a flexible approach
• A team player work ethic
• Willingness to travel internationally (EMEA/APAC) when required
• The ability to adapt to changing priorities.

What Raymarine offers you

• Hands-On Technical Experience: Work closely with cutting-edge Raymarine products, enhancing your technical expertise.
• Customer-Focused Role: Make a real difference by directly supporting customers and ensuring their satisfaction.
• Dynamic Work Environment: Be part of a fast-paced team with opportunities to solve challenging and varied problems.
• Travel Opportunities: Support customers on-site and attend global events, broadening your professional experience.
• Collaboration with Experts: Work alongside experienced engineers, developers, and industry professionals.
• Skill Development: Access training and workshops to continuously improve your technical and support skills.
• Comprehensive Benefits: Enjoy a strong benefits package including healthcare, pension schemes, and more.

Interested?

If you liked what you just read, and believe you are the person that will make us better, do not hesitate to apply.

The selection process is ongoing, so don't wait.

When applying, make it easy for yourself. Add a resume and fill out the required fields, no need to add anything else at this point.

This position requires access to export-controlled information or items (i.e. regulated technology or technical data per ITAR/EAR US regulations). Applicants must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.