Production Support Analyst

Walsall, England, United Kingdom

12/14/2024

Your role

To work within FLEETCOR’s technology function to deliver effective support to both external clients/suppliers and colleagues using the GFN fuel card processing platform. Responsible for investigating and verifying software issues raised by clients, prioritising against the client’s business requirements, planned future development and available resource.

What You'll Be Doing

• Ensure all high priority issues are progressed effectively.
• Ensure production is running as expected, with issues found and fixed promptly.
• Respond to alerts, handling them efficiently to remove or reduce business impact.
• Carry out routine and regular checks designed to detect issues before Business impact, ensure checks are effective and identify areas that need further monitoring.
• Support the organisation’s core applications
• Work within Fleetcor’s IT organisation supporting both internal and external client production systems.
  
  

What We’re Looking For

As Production Support Analyst you will have an analytical mind, capable of problem solving, multi-tasking and identifying opportunities for improvement.

• Ability to communicate technical information in a non-technical language to users.
• Experience in a busy environment where it is necessary to be able to prioritise a range of different tasks
• Good Experience of using SQL, able to run and create queries
• A quick learner with an enquiring mindset, willing to learn new skills and products
• Excellent personal and interpersonal communication skills to interact with a variety of individuals, including building strong relationships with other departments
• The ability to work under pressure
• Good communication skills, oral and written.
• Ability to communicate technical information in a non-technical language to users
  
  

The role will be working between the hours of 7am and 7pm so you must be flexible for this role.

The rewards we give you

• Free on-site parking
• Hybrid Working- 3days a week in the office
• Excellent progression
• 4 X Life insurance
• Pension scheme 5% employer contribution
• Private Healthcare
• 25 days Holiday (plus Holiday Buy/Sell)
• Access to benefits portal – Perk Box
• Access to LinkedIn learning

Fleetcor is committed to equality of opportunity and welcome applications from people, regardless of age, gender, ethnicity, disability, sexuality, social background, religion and/or belief. And we promote flexible working opportunities where operational needs allow.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation

About FLEETCOR

FLEETCOR is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

All offers of employment made by FLEETCOR (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with FLEETCOR's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.

FLEETCOR is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.

Notice to Agency and Search Firm Representatives: FLEETCOR will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any FLEETCOR employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of FLEETCOR. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.