Location
Birmingham, GB
Department Name
OZ Customer & Stakeholder Manager - Central (105120) G2
About Network Rail
Network Rail operates and maintains the railway infrastructure. Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter. When you're part of our team, you matter to us and you matter to millions.
We're continuing to build a more diverse and inclusive organisation which is representative of the passengers we serve. To do this, it's essential we become a more open, diverse and inclusive organisation, harnessing the skills and expertise of all our people and attracting the best talent to help us have a safe, accessible railway for everyone. We're an inclusive employer of choice and we welcome applications from everyone.
About Our Route
We are Central route. We are the Heart of Britain's Railway. More than a million people rely on us every week, and we help transport nearly a million tonnes of freight every month. But we are more than just tracks and trains, we are a catalyst for jobs and opportunities, a connection to leisure and time with family and friends, and a foundation for communities and neighbourhoods.
We are a key part of the national network, with Birmingham New Street - the busiest station outside of London and the hub of the railway - connecting England, Scotland and Wales, with hundreds of services arriving and leaving every day.
Brief Description
As a project manager (change) you will manage the development and delivery of change projects to agreed scope, time, cost and quality requirements, working with Function Directors, Executive Sponsors and their representatives.
There is a requirement for this role to attain appropriate security clearance (CTC)
About The Role (External)
Everyday will be different but you should expect to be involved in the following activities:
In this role, you'll lead the successful delivery of strategic change initiatives, working closely with senior stakeholders to define project scope, success criteria, and ensure alignment with company processes. You'll manage cross-functional teams, develop project plans, oversee budgets, and mitigate risks driving impactful change that supports long-term business goals and continuous improvement.
You'll act as the central point of contact for all matters relating to route security preparedness. In line with the Regional Strategy, you'll develop and maintain robust security plans and procedures, ensuring compliance with statutory requirements. Your leadership will be key in coordinating contingency planning and supporting the route's response to major events and disruptions.
Working collaboratively with internal route teams, train operators, British Transport Police, and local authorities, you'll implement performance improvement schemes targeting external delay categories. You'll influence key stakeholders, monitor the effectiveness of initiatives, and provide expert advice on priorities to enhance operational performance across the route.
Additionally, you'll coordinate annual security exercises, facilitate post-incident debriefs, and promote continuous improvement in incident management. Supporting the development of responses to major cultural and sporting events, you'll ensure operational readiness. This role also includes deputising for the Executive Lead on Central Route when required to do On-calls, weekend, and public holiday work.
In order to be successful in this role, we would like you to have/to be:
- Relevant experience in the successful management of major and complex change projects.
- Experience of applying project methodologies
It's not mandatory to have the below, but it would be desirable to have:
- Member of project association
- Commercial and financial awareness.
- Knowledge of the principles of investment processes and procedures.
- Knowledge of/experience in the UK rail industry.
- Good understanding of security issues as they affect Network Rail's undertakings
- Good understanding of railway operational requirements
- Excellent negotiation skills and influencing
- Detailed understanding of and proven credibility in operational security matters
- Good understanding of the principles of contingency and emergency planning and management
- Excellent verbal and written communication skills, able to present complex data in a simple and understandable way.
- Wide understanding of industry structure and Department for Transport Strategy and ORR
- Understanding corporate governance, e.g. procurement rules
- Understanding railway industry structure and responsibility
- Qualification in safety management
- Station Incident Officer
- Dispatch Competency (or the ability to achieve this competency)
How To Apply (External)
Salary: starting from £46,701 and increasing to £55,411 per annum. Network Rail adheres to a structured pay framework, any salary offered will be within the pay range advertised.
Closing date: Sunday 6 th July 2025. Late applications will not be accepted.
Interviews will take place on Tuesday 15 th July, Thursday 17 th July or Friday 18 th July 2025.
Want to find out more about what fantastic benefits we offer? Click here
All offers of employment are conditional upon satisfactory completion of a range of pre-employment checks. Click here for more information
We're a Disability Confident Leader employer and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.
Safe behaviour is a requirement of working for Network Rail
. Applicants should be able to demonstrate their awareness of our safety vision http://www.networkrail.co.uk/safety .
We're continuing to build a more diverse and inclusive organisation representative of the passengers we serve.
Applicants should be able to demonstrate their understanding of our Equity, Diversity & Inclusion vision Equity, diversity and inclusion - Network Rail . 
