Promotion Operations Associate

Leeds, England, United Kingdom

12/13/2024

Company Overview

JOB DESCRIPTION

Fanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores.

As a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.

Overview

As a Promotion Operations Associate at Fanatics Betting & Gaming, you will be responsible for supporting the creation and execution of promotional campaigns. You will collaborate with cross-functional teams such as Commercial, Marketing, CRM, VIP, Legal & Customer Service to ensure campaigns are effectively operationalized and supported post-creation.

The ideal candidate is a natural problem solver with a high attention to detail, willingness to learn, with a proven track record of digging in.

Responsibilities

• Partner in the creation, execution, and reporting of promotional campaigns that will benefit the Sportsbook product, maximizing the customer experience through operational excellence
• Maintain and update promotional databases, ensuring accuracy and consistency of information
• Assist the team in developing creative assets in support of promotions
• Analyze and recommend improvements to existing processes across various teams including but not limited to Marketing, Product, CRM, and Customer Support
• Understand customer drivers and obsess about ensuring these are met, championing the end to end customer experience
• Actively monitor the competitor landscape
• Support in troubleshooting campaign issues and address inquiries related to promotions, ensuring a positive customer experience.
• Support the legal team in drafting promotional terms & conditions obtaining necessary approvals and ensuring compliance with state regulators
• Collaborate daily with cross-functional partners, including CRM, Marketing, Trading, Casino, Engineering, Product, and Data
• Flexible work schedule will be required, including some evenings, weekends, and occasional holidays
  
  

Required Qualifications

• A huge passion for Sports, and an inherent understanding of what Sports fans desire
• Detail oriented and experience owning complex workstreams
• Empathetic team player, accomplished at working effectively cross-functionally
• Curious and fast learner willing to dive in to sports betting and become proficient in consumer/industry insights and functionality
• Passion to work in an entrepreneurial, hyper growth environment where decisions are made quickly
• Ability to prioritize multiple projects and reliably meet deadlines
  
  

Preferred Qualifications

• Experience with sports betting bonusing platforms
• Experience with SQL preferred but not required
• Experience with Airtable preferred but not required
• Bachelor’s degree in Sports, Business, Marketing, Analytics
  
  

About Us

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

About The Team

Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics Holdings Inc., a global digital sports platform. The Fanatics Sportsbook is available to nearly 93% of the addressable online sports bettor market in the U.S. in the following states: Arizona, Colorado, Connecticut, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Tennessee, Vermont, Virginia, West Virginia and Wyoming. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates nineteen retail locations including retail sportsbooks outside of Progressive Field and Nationwide Arena and the only sportsbook inside an NFL stadium at Commanders Field. Fanatics Betting and Gaming is headquartered in New York with offices in Denver and Dublin, Ireland.