Property Business Improvements Manager

Job title – Property Business Improvement Manager

Salary – Up to £70,000 depending on experience.

Location – Victoria House Station

Contract Type – Permanent

Overview of project/role 

This is an opportunity for a strategic, commercially aware Property Business Improvement Manager to help shape the future of TfL’s commercial estate. You’ll lead projects that drive operational excellence and support sustainable revenue growth across our diverse property portfolio. You will work across the portfolio (retail, arches, offices, industrial, residential) to lead and support business change projects, providing expert real estate advice, across a range of day to day and strategic property asset management matters. Your goal will be to drive efficiencies across the business and maintain professional standards.

Tasks may include: reviewing and updating policies and procedures; data gathering and analysis; drafting a business case to change a process, then leading the implementation of the change; setting KPIs and ensuring performance targets are achieved within key areas; managing the budget for a key service; procuring and managing external consultants for specialist services and advice. You will need to work with stakeholders to obtain buy-in and be responsible for the successful implementation of changes and improvements, including benefits realisation. This is a delivery-focused role with strategic influence. We are a nascent team and are looking for someone with a with a proactive mindset and a willingness to lead and deliver change. This role is hybrid, with an expectation to be in the Victoria House office three days per week to support team collaboration and stakeholder engagement.

Key Accountabilities  

• Develop and manage business improvement initiatives that enhance departmental efficiency and deliver best value for every pound spent.
• Ensure improvements are supported by an appropriate business case, implementation plan and change programme to ensure successful buy-in and adoption by staff and stakeholders, including training.
• Support in the development and review of the 10-year business plan and annual budget for Asset Management, identifying and managing risks and opportunities, as appropriate.
• Leverage Internal Audit to monitor the department and review areas of risk, ensuring agreed recommendations are enacted and implemented successfully.
• Review current trends, best practice and industry standards for areas of professional practice. Develop, update and embed appropriate standards and procedures at Places for London ensuring the highest standards are maintained.
• Foster relationships with internal and external stakeholders to ensure successful project execution and  alignment with business objectives (colleagues in Asset Management, Finance, Legal, Communications, Engineering, etc).
• Participate and lead in the day-to-day relationship and performance management of external consultants and internal service providers to ensure targets and objectives are achieved.
• Identify and analyse potential risks, communicating these risks to senior managers and develop appropriate mitigation strategies and suggest appropriate action.
• Identify opportunities to improve and/or automate processes. Set and monitor KPIs for this new process, ensuring that buy-in is received from stakeholders.

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Skills, Knowledge & Experience  

Skills

• Curiosity, openness to learning, and a proactive approach to problem-solving are key to thriving in this team.
• Strong organisational skills, with the ability to manage multiple projects simultaneously.
• Strong communication and interpersonal skills, enabling effective collaboration with diverse teams and stakeholders.
• Adaptability to respond to changing business needs and environments.
• Ability to deliver high quality work in a pressured environment across a diverse business arena with differing objectives.
• Results oriented, ensuring thorough and accurate execution of tasks and initiatives.
• Competence in using a range of software packages such as MS Office, Power BI and property asset management systems.
• Intermediate Microsoft Excel skills (graphs, vlookups, pivot tables).

Knowledge

• Degree level qualification, ideally supplemented by a Royal Institution of Chartered Surveyors (RICS) qualification or equivalent relevant experience. (Essential)
• Solid grounding in relevant legislation, statute and professional standards governing commercial property. (Essential)
• Familiar with project and programme management methodologies and their practical application in a property asset management business, ideally supported by a project management qualification (APM, PMP). (Essential)
• Familiar with customer strategies, how businesses shape them and then deliver customer focused financial results. (Desirable)
• Familiar with techniques and methods required for performance reporting and governance. (Desirable)

Experience

• 5+ years working in property and asset management. (Essential)
• Project management experience, managing multiple projects & budgets, achieving results and demonstrating impact. (Essential)
• Experience in developing networks and ability to build and leverage new relationships desirable. (Essential)
• Experience of data gathering and analysis to inform decision making. (Essential)
• Experience of business management, performance reporting and organisational transformation in a commercial real estate environment. (Desirable)
• Experience of working under pressure successfully to tight deadlines and targets. (Desirable)
• Experience of reporting and reviewing departmental budget performance. (Desirable)
• Experience of customer focused culture. (Desirable)

Equality, diversity and inclusion 

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair. 

Application Process  

• Please apply using your CV and a one-page covering letter. PDF format preferred and please do not include any photographs or images. Please ensure your CV and cover letter documents are saved with the job title.

Apply here: https://london-gov.jobs2web.com/tfl/job/Victoria-Station-House-Property-Business-Improvement-Manager/1160142555/

The closing date for applications is 26th of May 2025 @ 23:59 

Please note interviews will commence second week of July.