Property Operations Manager

What is the role?

We are looking for an experienced Operations and People Manager to oversee and drive the day-to-day management and success of a high-volume property portfolio. If you're an experienced leader with a proven track record in large volume property portfolio operations, this is your opportunity to shape the future of the fast-paced portfolio and add value.

As Operations Manager, you will report directly to the Head of CRES (non-London), managing a fast paced, ever-changing portfolio of 240+ premises, including 100+ high street branches. You will be a key member of the Senior Leadership Team and will manage a team of 10+ staff within the core Facilities team.

Please note this role is a full-time, permanent role based in our Milton Keynes office.

What will you be doing?

• Oversee the successful delivery of day-to-day operations including small works projects across the portfolio - both high street and commercial style premises.

• Lead, mentor, and manage a team of Facilities colleagues, ensuring high performance, service delivery and effective collaboration.

• Drive operational and service excellence, aligning goals with company objectives within the team.

• Oversight on small works project including associated budgets, ensuring financial targets are met without compromising quality or safety.

• Ensure adherence to health and safety standards, regulatory requirements, and company policies.

• Provide regular updates to the Head of CRES on BAU performance, Contracts, helpdesk, small works projects, high risk operations and budgets.

• Collaborate with other CRES Senior leadership team colleagues, supporting the property lifecycle.

• Assist the Business units with planning best allocation and utilisation of space and resources for existing buildings.

• Work alongside Procurement, CRES SLT and Head of CRES when necessary to obtain best value for money when procuring CRES services or goods from external suppliers across regional contracts.

• Seek optimum solutions to enhancing sustainability, reducing carbon and supporting Business ESG principles

• Review, propose and implement change and new working methods related to improved service efficiency, standardisation and consolidation of various CRES key services across regional properties, where appropriate.

• Implement health check for all small works projects to ensure that agreed work by staff or Contractors has been completed satisfactorily and following up on any deficiencies.

• Contribute to the BCP duties, updating and planning for the eventuality of an incident to assist in the recovery of the business.

What are we looking for?

• Experience in a similar property management role, with expertise in multi-site management, coordination, as well as people and change management.

• Demonstrated ability to manage, mentor, and inspire teams, driving excellence at all levels.

• Proven capability in managing operational budgets.

• Willingness to travel occasionally across the UK portfolio.

• Minimum IOSH Managing Safely qualification.

• Experience managing external contractors.

• Experience managing a large remote working team.