Protection Adviser

Job Role

We are seeking a dedicated and driven Protection Adviser to join our in-office team. Based at our Sidcup office, you will work closely with clients, referred by mortgaged advisers to identify and recommend suitable protection products that safeguard their financial well-being. This is a full-time, office-based role ideal for someone who thrives in a collaborative and professional environment.

Responsibilities

• Conduct in-person or telephone-based consultations from our office to understand clients’ personal and financial circumstances.
• Provide tailored advice on a range of protection products including life insurance, critical illness cover, income protection, and family income benefit.
• Explain policy features and underwriting considerations clearly and compliantly.
• Maintain up-to-date knowledge of providers, products, and industry changes.
• Complete all compliance documentation and suitability reports to meet FCA regulations.
• Manage a pipeline of leads, follow up on client enquiries, and maintain CRM systems accurately.
• Collaborate with mortgage advisers and admin staff to ensure smooth case progression.
• Support clients with policy applications, underwriting queries, and post-sale servicing.

The ideal person

• Confident communicator with a professional, client-first approach.
• Comfortable working in a busy, office-based sales and advice environment.
• Strong organisational skills and attention to detail.
• Self-motivated, resilient, and target-oriented.
• Able to contribute positively to a team culture and share best practices.

Qualifications & Skills

• Minimum 2 years of experience in a protection or financial advice role (office-based experience preferred).
• Solid understanding of personal protection products and underwriting.
• Qualifications (desirable but not essential):
• CII R05 – Financial Protection
• CII RO1 or equivalent
• CeMAP – Certificate in Mortgage Advice and Practice
• Proficient in using CRM and back-office systems.
• Strong written and verbal communication skills

Benefits

• Company pension scheme
• Death in service
• 25 days annual leave
• Flexible Benefits
• Birthday as an additional day off
• Opportunity to purchase additional holidays.
• Enhanced family friendly policies
• Cycle to work scheme.

Equal Opportunities Statement

It is against our Equality, Diversity and Inclusion policy to discriminate either directly or indirectly during the recruitment and onboarding process, in line with the protected characteristics in the Equality Act 2010. Fairstone is a fair and inclusive place to work and we strive to uphold these working practices during recruitment and selection.