Quality, Systems and Reporting Lead

Are you a systems-savvy problem-solver with an eye for detail and a passion for turning data into meaningful insights? Do you thrive in a fast-paced environment where your work has a real impact? If so, this role is tailor-made for you!

Job Title: Quality, Systems and Reporting Lead

Reporting to: Director of Nursing and Quality

Location: Bristol (hybrid – Bristol office 2-3 days per week)

Salary: £26,500 per annum + up to 10% annual bonus

Who are we?

Today, with technology at the very core of its operations, Newcross is one of the UK’s leading providers of temporary nursing and healthcare staffing solutions with ambitions to become the world’s largest nursing platform. By creating a more dynamic, effective and efficient business model that will revolutionise the experience for both colleagues and clients, Newcross wants to redefine excellence in the healthcare industry and continually disrupt the market.

At Newcross, we are passionate about helping our colleagues realise their career potential. Our DNA is rooted in a relentless pursuit of excellence, where we will encourage you to constantly challenge yourself and break new ground. Join our supportive and collaborative team, where you will have the opportunity to grow and develop your career. Be part of a company that believes nothing is too hard and seeks out exceptional individuals who are driven to facilitate high-quality care. Unlock your potential and embark on a rewarding career journey with Newcross Healthcare.

Who are you?

You're a systems-savvy problem-solver with an eye for detail and a passion for turning data into meaningful insights. You thrive in a fast-paced environment where your work has real impact. Whether it’s keeping our systems—including CRM—running smoothly, or crafting insightful reports that influence clinical governance and strategic decisions, you're always one step ahead.

You’re the go-to person for trend analysis, compliance reporting, and supporting teams across the business with the information they need, when they need it. You bring energy and precision to everything from policy management and audit prep to regulatory admin and those all-important ad hoc challenges.

If you love variety, responsibility, and making a difference—you’ll love this role.

What will you do?

Whilst a full job description can be supplied, here are a few of the key responsibilities for the role:

Reporting Design & Creation

• Drive the creation of high-impact reports on complaints, incidents, audits, and accomplishments.
• Tailor region-specific reports that directly support clinical governance, SMT, and patient safety initiatives.
• Uncover key trends through data analysis to influence improvements across the business.
• Lead the production of quality assurance audits and insightful management reports.
• Support governance and quality initiatives like Community Care and Healthforce surveys.

Compliance Reporting

• Deliver weekly and monthly compliance reports to key stakeholders across the business.
• Proactively identify and communicate actions to resolve compliance issues.
• Help maintain the Policy Library and support the policy review cycle.
• Assist with key regulatory processes including capacity trackers, registration updates, and quality care reporting (CIW).
• Support NMC hearing reviews and contribute to structured complaints reporting for patient safety.

Quality & Compliance Support

• Develop reports to power informed decisions at clinical governance meetings.
• Collaborate with regional teams to understand and deliver on specific reporting needs.
• Prepare monthly board slides covering audits, complaints, referrals, and regulatory updates.
• Support a wide range of audits including Visa audits, registration audits (SCW/SSSC/NISCC), and quarterly referral audits.
• Contribute to initiatives like Stay Safe meetings, learning reviews, welcome calls, and weekly RCNi updates.
• Provide vital Excel and ad hoc reporting support across departments.

Communication & Collaboration

• Act as a key liaison between IT, Compliance, and Training teams to align reporting systems and processes.
• Support and train end-users to interpret and utilize reports effectively.
• Manage and support team administrators, fostering a collaborative and efficient team environment.

Key Skills and Attributes:

• Proven experience in system administration and report generation.
• Proficient in the use of systems such as ICE and CRM.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Detail-oriented with a focus on accuracy.
• Proficient in Microsoft Office Suite, particularly Excel.
• Ability to work independently and as part of a team.

Your journey begins here – apply today and be a driving force in redefining the future of healthcare support!

Benefits:

• Bonus scheme
• Pension Scheme
• Training and Personal Development Support
• myHealthPlan: Access to a virtual GP and mental health support through a “Best on class” Colleague Assistance Programme (EAP)
• Perks at Work: Over 30,000 deals and discounts for your favourite brands across 20 categories including, groceries, fashion, electronics and more.
• 28 annual leave including bank holidays (rising to 33 after the first year and increasing with length of service)

Equality, diversity, and inclusion:

We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they have the opportunity to contribute.

If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to apply or attend an interview, please contact us and we will talk to you about how we can assist.