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The job role: Recall Program Coordinator
Location: Dunton Essex
Contract Type: Full-time, contract, Hybrid
Are you driven by innovation and eager to work with a global leader in engineering and technology solutions?
At TECOSIM, you’ll be part of a world-class team of forward-thinkers renowned for pushing boundaries and shaping the future across industries. As a trusted partner to leading automotive, aerospace and energy, TECOSIM specialises in advanced simulations, digital engineering, and end-to-end product development. With a global footprint and a commitment to excellence, we transform complex engineering challenges into cutting-edge solutions
Position description
TECOSIM is expanding our dynamic team in Dunton as part of our ongoing growth. We are looking for a talented Recall programme coordinator to join our Client’s team. This role would best suit someone who works well in a team and has experience in vehicle engineering.
- This important and high-profile role provides key project management in launching Field Service Actions (Safety Recalls, Customer Satisfaction Programs, Update Prior to Sale and Warranty Extensions)
- Develop cost effective dealer repair strategies for vehicle concerns.
- Create Dealer Bulletins, Service Instructions and Customer Letters.
- Set-up affected vehicle populations in PTS, GRID and GCAMP systems.
- Work closely with the Office of General Council.
- Work with translations agencies.
- Liaise with Market Surveillance Authorities and other Government and regulatory agencies across Europe regarding announcements of potential Safety, Compliance or Emissions Recalls, and monitoring and reporting progress.
- Liaise with all National Sales Companies in Europe and Global Offices.
- Liaise with parts Supply Chain Management.
- Liaise with Public Affairs, Customer Experience Teams, and Customer Contact Centres.
- Be an active member of the Government Enquiry Review Committee and Critical Concern Review Group and attend all relevant meetings.
- Provide Recall status input to various forums, attending and presenting to senior management teams when required.
- Liaise with customer letter mailing agency.
- Ensure departmental processes/records are compliant with current/future audit requirements.
Skills required
- Interpersonal and communications skills
- IT skills (Excel, Word, PPT)
- Analytical skills.
- Ability to multitask and manage multiple programs effectively.
- Ability to work under pressure
Experience required
- Vehicle engineering and / or Dealer Workshop experience
- Aware of, or with experience of dealer workshop processes.
Additional information
- Inside IR35
- 3 days on-site
- This role does not support candidates requiring a VISA
