Reception Team Leader

🎰Reception team leader– Full-Time 📞

Looking to take the next step in your hospitality career? We’re on the hunt for a dynamic and confident Reception Team Leader to join the front-of-house team at Les Ambassadeurs Casino, one of London’s most prestigious venues. If you're passionate about first-class service, know how to lead a team, and thrive in a fast-paced luxury environment — this could be your next move.

🔑 Key Responsibilities As Reception Team Leader, you will: - Oversee daily front desk operations, ensuring a polished and welcoming experience - Greet and assist guests with professionalism and warmth – Assist in managing team schedules, training and daily supervision - Ensure Challenge 25 compliance is consistently upheld - Coordinate with other departments for seamless service delivery - Handle guest enquiries and issues efficiently and with discretion - Maintain accurate administrative records and logs.

✅ What We’re Looking For - Excellent communication and phone etiquette - Strong experience in receptionist duties and customer service - Skilled in administrative tasks and clerical responsibilities - Proven ability to lead and motivate a team - Exceptional interpersonal skills and professional demeanour - Previous experience in luxury hospitality, Hotel or private members’ club (required) - Experience in a gaming environment (a plus) - Ability to work independently and collaboratively - High level of confidentiality and discretion - Proficiency in front desk software and office systems.

📩 Know someone who’s interested? Encourage them to send their CV & cover letter to [email protected] by 25 June 2025, using the subject "Reception Team Leader Application".

Kindly note that applicants who have relatives working for Les A will not be considered. All applicants must be able to provide proof of right to work in the UK. Terms & conditions apply.