Receptionist

Howden is seeking a Receptionist to join our diverse and dynamic Reception team. You are expected to be the first point of contact for all guests, maintaining a high service standard.

Please note this is a full-time, fully onsite, permanent role based in our central London head office.

Role Responsibilities:

• Meet and greet clients and visitors in a professional manner and ensuring they are well looked after whilst in our offices.

• Rotating daily between 5 reception desks throughout the building, getting to know each floor and their specific duties.

• Working as part of dynamic reception team, helping to maintain a high level of service to all clients and fellow colleagues.

• Booking on the day meeting rooms via our Condeco meeting room software as and when needed.

• Managing the booking of couriers for domestic and international deliveries.

• Ensuring seamless communication is in place between the Hospitality and Reservations teams regarding any hospitality requirements or room bookings for all meetings and internal events.

• Ensure that all visitors sign in and are issued with a visitors pass, keeping records up to date of all visitors in the building and any temporary passes assigned are returned or deactivated.

• Conducting a weekly pass audit on all temporary and event passes, ensuring any passes that have not be returned are deactivated by liaising with the building security team.

• Maintaining an open line of communication with the CRES (facilities) team and reporting any issues/updates as soon as known.

• Maintain a high level of understanding of the companies policies and procedures and applying them to everyday work.

• Ensure all reception areas are consistently maintained to a high standard, liaising with the cleaners when necessary.

• Assisting the hospitality team in ensuring that all client meeting rooms on the 14th floor are reset after every meeting requirements.

Role Requirements:

• Previous experience of working in a similar receptionist role, where you have gained excellent interpersonal skills to deliver high quality face-to-face contact with clients and visitors.

• Maintain a professional manner when answering the telephones.

• Ability to work independently and as part of a team.

• Excellent communication skills, in both verbal and written English.

• Good time management, with ability to prioritise and multi task.

• Basic level of knowledge for all Microsoft Office suites.

• Experience of working in the service industry desired.