Receptionist

We’re a national law firm with a local reach. Our philosophy is ‘we're legal and financial experts that care’ – something you’ll find in the way we work with our clients and how we support our teams. But we’re more than just a law firm – we’re a team of people working together to help individuals and businesses navigate life’s ups and downs. Working here you’ll feel a part of our friendly and inclusive environment.

We’ll value you for who you are and what you bring. We support each other and push boundaries to achieve incredible things and make a real difference to our clients and communities

.
We're always looking to support our colleagues to work in a way that works best for them and everyone else, including our clients, the business and the regulators. Please speak to one of our Talent Acquisition team for more informatio

n.
Your Role and What You'll Be Do

ing
We are looking for a part-time (25 hours) receptionist to join our Newcastle office. As a Front of House receptionist, you will need to show excellent people skills, operation of the client boardrooms, meeting rooms, seminars, video conferencing facilities, room booking systems and the front of house provision of all associated services. You will work closely with your colleagues to ensure clients and visitors have a seamless journey. You will be passionate about delivering a first class experience and working to deadlines and dealing with any challenging client iss

ues.
You will be requir

• ed to
  Meet and greet clients in a professional and friendly manner, providing excellent customer service – going the ‘extra mile’ to exceed client expecta
• tions.To be fully aware of and be able to manage all reception and security procedures, including meeting room bookings and capabilities, presentation and video conferencing equipment, visitor management process and site security arrange
• ments.Liaising with catering, meeting room technicians, maintenance & IT departments to ensure the smooth provision of services to the meeting rooms and client
• areas.To be knowledgeable of all catering options available and be able to advise meeting organ
• izers.Printing, Copying and Scanning as required by meeting room users and clients, diverting work to the reprographics team where nece
• ssary.To compile monthly management information for the office manager, reporting on client meeting room stats and t
• rends.Using Workspace the current meeting room booking system, take control of meeting room calendars to ensure rooms are managed in accordance with the requirements of the firm. Manage the use of rooms and if meetings overrun be proactive in managing subsequent affected bookings and communicate effectively with those who have booked the
• rooms.Ensuring that both reception and client meeting rooms are kept tidy and stocked with the correct items at all times. Ensuring that all brochures are up-to-date and the correct material is on di
• splay.Ensuring that any items delivered into the reception area are managed in accordance with the firm’s SLA and passed across safely to the relevant reci

pient.
Ab

• out YouWorking in a similar customer facing envi
• ronmentExperienced in a customer service/partnering environment; highly customer-
• focusedProven capability in developing support services to quality standards within a demanding business envi
• ronmentPractical experience of working within a Service-Level Agreement and Key Performance Ind
• icatorsPositive attitude and willingness to learn new pro
• ceduresStrong client care / service
• skillsAttention to detail and Pr
• oactiveGood general management
• skillsGood IT skills, including knowledge of a range of software p
• ackagesEffective communicator, both orally and in
• writingTime management skills with the ability to plan work to meet challenging, conflicting and/or demanding pressures and tim

escales
If this sounds like you, we’d love to receive your appl

ication.
Our Benefits - What We Can

• Offer You25 days holidays as standard plus bank holidays - You can ‘buy’ up to 35hrs of extra hol
• iday too.Generous and flexible pension
• schemes.Volunteering days – Two days of volunteering every year for a cause of your choice (fu
• lly paid)Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP

services.
We also offer a wide range of well-being initiatives to encourage positive mental health both in and out of the workplace and to make sure you’re fully supported. This includes our Flexible by Choice programme which gives our colleagues more choice over a hybrid way of working subject to role, team and client req

uirements.
We have been ranked in the Best Workplaces for Wellbeing for Large Organisation

s for 2024!Our responsible business programmes are fundamental to who we are and our purpose. We’re committed to being a diverse and inclusive workplace where our colleagues can flourish, and we have established a number of inclusion network groups across our business to suppor

t this aim.
Our commitment to Social Responsibility, community investment activity and tackling climate change is a fundamental part of who we are. It’s made up of four strands: Our People, Our Community, Our Environment and O

ur Pro Bono.
Additiona

l Information
As part of the Irwin Mitchell Group’s on-boarding process all successful applicants are required to complete the group’s employment screening process. This process helps to ensure that all new employees meet our standards in relation to honesty and integrity therefore protecting the interests of the Group, colleagues, clients, partners and other

stakeholders.
We carry out pre employment screening to establish your eligibility to work in the UK, criminal record and financial checks ­with our trust

ed 3rd parties.
The employment screening process will fully comply with Data Protection and other

applicable laws.
Irwin Mitchell LLP is an equal oppo